Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yashira Franze

Oviedo,FL

Summary

Catering professional with a focus on pastry and baking, bringing strong culinary skills and creativity to the kitchen. Adept at team collaboration and adapting to changing needs, ensuring smooth operations and high-quality results. Expertise in pastry preparation, dessert presentation, and kitchen management. Known for reliability, consistency, and passion for delivering exceptional products.

Overview

7
7
years of professional experience

Work History

Pastry Sous Chef

Aramark
09.2023 - Current
  • Contributed ideas during strategic planning sessions aimed at increasing overall business success by identifying areas of growth and improvement.
  • Adhered to food safety regulations while handling ingredients, ensuring top-notch hygiene standards were maintained.
  • Streamlined production processes for increased efficiency and consistency in product quality.
  • Ensured consistent quality control measures were followed throughout the baking process for excellent results every time.
  • Collaborated with management to develop seasonal menus based on current trends and customer preferences.
  • Managed inventory and ingredient ordering to ensure minimal waste and optimal freshness.
  • Trained new staff members on baking techniques, equipment use, and safety protocols for successful integration into the team.
  • Enhanced customer satisfaction by providing high-quality baked goods and exceptional service.
  • Developed a reputation for exceptional time management skills by consistently delivering successful events within tight deadlines.
  • Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.

Baker

Valhalla Bakery
08.2022 - 10.2023
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Complied with health and safety codes to protect staff and customers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Coordinated food deliveries to guarantee timely arrival of supplies.
  • Analyzed customer preferences to design and create tailored products.

Bookseller

Walls Of Books
09.2021 - 09.2022
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Processed payments and returns on company POS system using proper cash-handling procedures.
  • Assisted customers with locating books and other materials in store.
  • Developed and implemented creative strategies to improve customer satisfaction.
  • Established strong relationships with customers to encourage repeat business.
  • Managed efficient cash register operations.

Receptionist

AMS Roofing
02.2019 - 01.2021
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected payments, processed transactions and updated relevant records.

Head Baker/Owner

The Baking Shiba
06.2018 - 01.2021
  • Developed unique recipes and confections to set product apart.
  • Assisted with creating promotions to highlight bakery offerings and drive sales.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Complied with health and safety codes to protect staff and customers.
  • Oversaw budgets and cost controls to maintain efficient operations.
  • Analyzed customer preferences to design and create tailored products.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Taught how to decorate cakes and cookies to over 25 people per class

Education

Associate of Arts - A.A

Valencia

Skills

  • Time management
  • Customer/Client relations
  • Document Filing
  • Office administration
  • Food safety protocols
  • Menu planning
  • Recipe development
  • Training staff
  • Catering expertise
  • Pastries expertise

Languages

English
Spanish

Timeline

Pastry Sous Chef

Aramark
09.2023 - Current

Baker

Valhalla Bakery
08.2022 - 10.2023

Bookseller

Walls Of Books
09.2021 - 09.2022

Receptionist

AMS Roofing
02.2019 - 01.2021

Head Baker/Owner

The Baking Shiba
06.2018 - 01.2021

Associate of Arts - A.A

Valencia

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Yashira Franze