Summary
Overview
Work History
Education
Skills
Timeline
Teacher
Tynesia Wilcox

Tynesia Wilcox

Griffin,GA

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

17
17
years of professional experience

Work History

Service Consultant I

Georgia Power
10.2024 - Current
  • Provided information about service procedures and expected timelines.
  • Documented payment details and personal information on customer accounts.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Team Lead

Walmart
10.2007 - 10.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Customer Care Representative

The Hartford
05.2022 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Salvage Specialist

GEICO
04.2021 - 07.2021
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.

Education

Diploma -

Griffin High School
Griffin, GA
05.2005

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Workplace Safety
  • Schedule Management
  • Employee Evaluation
  • Diversity and Inclusion
  • Problem-Solving
  • Teamwork and Collaboration
  • Attention to Detail
  • Team Supervision
  • Team motivation
  • Staff Training
  • Work Planning and Prioritization
  • Analytical Thinking
  • Goal Setting
  • Complex Problem-Solving
  • Leading Team Meetings
  • Flexible Schedule
  • Cash Handling
  • Onboarding and Orientation
  • Shift Scheduling
  • Call Center Operations
  • Sales expertise

Timeline

Service Consultant I

Georgia Power
10.2024 - Current

Customer Care Representative

The Hartford
05.2022 - 08.2022

Salvage Specialist

GEICO
04.2021 - 07.2021

Team Lead

Walmart
10.2007 - 10.2024

Diploma -

Griffin High School

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Tynesia Wilcox