Tynia Shanchell

• Assure timely verification of insurance pharmacy benefits prior to patient medication therapy.
• Contact with insurance carriers to discuss policies and individual patient benefits.
• Obtain and process patient copayments and out of pocket responsibility.
• Coordinate and enroll patients seeking financial assistance and grant programs.
• Resolve insurance coverage claim rejections.
• Receive/place inbound/outbound calls to patients and physicians regarding medication orders and pharmacy services.
• Providing excellent customer service in call center environment.

• Acted as main inbound call point of contact for patients, doctors and hospital staff scheduling specialty medication refills.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Processed pharmacy benefit plans, investigated and resolved queries and complaints about inexact orders.
• Delivered excellent patient experiences and direct care with focus on outstanding, empathetic communication.
• Coordinated patient data collation with various external referral sources. Maintained confidentiality of patient data and condition to safeguard health information.

Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.

Enrolled and verified insurance coverage by telephone and online chat to guarantee proper health benefits and estimate patients' financial responsibilities.

• Explained features, disadvantages and advantages of policies to promote insurance sales.
• Customized health insurance programs to suit individual clients, and boosting sales.