Tyniqua Goode
Hopewell,VA
Summary
High energy employee with skills in a range of different areas. Deep dedication to meeting client needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Housekeeper/Janitor
Crothall Healthcare Inc.
Chesterfield, VA
10.2023 - Current
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
Banking Specialist
Teleperformance
Richmond, VA
08.2021 - 04.2022
- Helped customers prepare documents required to complete transactions and process requests
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships
- Identified customer desires and goals through needs-based sales tactics
- Counted currency, coins and checks in cash drawer, night depository and ATM
- Opened new accounts and made changes to existing accounts
- Supported tellers by processing transactions involving money orders, cashier's checks and payments
- Maintained friendly and professional customer interactions
- Executed wire transfers, stop payments and account transfers
- Established rapport with new clients to increase satisfaction and loyalty.
Cleaner/ Janitorial Worker
Crothall Heathcare
Colonial Heights, VA
06.2021 - 10.2021
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done
- Swept and vacuumed floors, hallways and stairwells
- Provided detailed and timely cleaning services while working in fast-paced environment
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Kept building entryway glass clean and polished for professional presentation
- Documented and reported necessary facility and building repairs observed.
Cleaner/ Janitorial Worker
Mess Monstars Inc.
Chester, VA
04.2021 - 06.2021
- Provided detailed and timely cleaning services while working in fast-paced environment
- Swept and vacuumed floors, hallways and stairwells
- Requested maintenance orders to fix non-working equipment and address any room damage
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
Customer Service Representative
Maximus
Chester, VA
07.2020 - 01.2021
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance
- Built relationships with clients through active listening, probing questions and knowledge of Medicare talents to provide excellent service
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Housekeeper
Holiday Inn Express Suites
Fort Lee, VA
03.2019 - 07.2020
- Provided detailed and timely cleaning services while working in fast-paced environment
- Swept and vacuumed floors, hallways and stairwells
- Requested maintenance orders to fix non-working equipment and address any room damage
- Supplied guests with extra towels and toiletries when requested
- Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
Adult Caretaker
Linda & David Coe
Chester, VA
11.2018 - 02.2019
- Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein
- Completed general housekeeping work to help client, including preparing healthy meals and keeping personal areas neat
- Worked to improve patient outlook and daily living through compassionate care
- Performed light housekeeping duties such as making beds, sweeping floors and sanitizing surfaces
- Fostered relationship with client, providing companionship and counseling
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Call Center Representative
General Dynamics Corp.
Chester, VA
01.2018 - 11.2018
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Reviewed customer data to assess current issues and determine potential solutions
- Prepared, completed and processed customer account forms and database changes
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
- Consulted with customers regarding internet, cable, and security needs to unpackage, address and resolve concerns, determine best methods to resolve service and billing issues
- Explained key information regarding products and services to customers to encourage informed decision-making.
Education
Advanced Diploma -
Meadowbrook High School
06.2012
Skills
- Microsoft Excel & Office
- Data Entry
- Team Building
- Customer Relations
- Typing 40 WPM
- Positive and professional
- Problem Resolution
Timeline
Housekeeper/Janitor
Crothall Healthcare Inc.
10.2023 - Current
Banking Specialist
Teleperformance
08.2021 - 04.2022
Cleaner/ Janitorial Worker
Crothall Heathcare
06.2021 - 10.2021
Cleaner/ Janitorial Worker
Mess Monstars Inc.
04.2021 - 06.2021
Customer Service Representative
Maximus
07.2020 - 01.2021
Housekeeper
Holiday Inn Express Suites
03.2019 - 07.2020
Adult Caretaker
Linda & David Coe
11.2018 - 02.2019
Call Center Representative
General Dynamics Corp.
01.2018 - 11.2018
Advanced Diploma -
Meadowbrook High School
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