Tyona Rougeau
Los Angeles,CA
Summary
Experienced healthcare administrative professional with a demonstrated ability to effectively manage patient records and communications in a fast-paced environment. Strong emphasis on team collaboration and consistently achieving results. Known for reliability and adaptability in meeting changing needs. High level of proficiency in medical terminology and maintaining patient confidentiality.
Overview
10
10
years of professional experience
Work History
Hospital Security Guard/ Front Desk Attendant
Palmdale Regional Medical Center
Palmdale, CA
11.2024 - Current
- Check-in patients and visitors professionally and courteously to cultivate a welcoming atmosphere
- Manage the front desk lobby by answering phone calls, greeting guests, and Monitoring CCTV cameras and alarm systems for security breaches
- Maintain confidential patient, employee, and company information in compliance with company policies and regulatory requirements
Nursing Unit Secretary
Valley Presbyterian Hospital
Van Nuys, CA
04.2024 - 11.2025
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
Hospital Security Guard/ Front Desk Attendant
Palmdale Regional Medical Center
Palmdale, CA
03.2023 - 04.2024
- Check-in patients and visitors professionally and courteously to cultivate a welcoming atmosphere
- Manage the front desk lobby by answering phone calls, greeting guests, and Monitoring CCTV cameras and alarm systems for security breaches
- Maintain confidential patient, employee, and company information in compliance with company policies and regulatory requirements
Child Nutrition
Lancaster School District
Lancaster, CA
08.2020 - 02.2023
- Relayed order information to the kitchen area and assisted co-workers in preparing foods according to recipes
- Prepared and served one or more food items to meet mandated nutritional requirements for grade school kids
- Stocked and rotated food items according to expiration dates
Customer Service Representative
First Entertainment Credit Union
Studio City, CA
09.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally
- Maintained confidentiality of private banking information with discretion, diplomacy, and professionalism
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences
Caregiver
In-Home Supportive Services
Lancaster, CA
09.2018 - 08.2021
- Administered medication to patients
- Assisted with daily household, social, and physical activities
- Transported patients to medical appointments and regular checkups
Telephone Interviewer
Interviewing Services of America
Lancaster, CA
05.2016 - 09.2018
- Answered and operated a high volume of calls
- Provided quality customer service to earn satisfaction ratings of 80%
- Gathered data and insights from participants during telephone interviews
- Edited and proofread documents for accuracy and completeness
Education
General Diploma -
Eastside High School
05.2013
Skills
- Proficient in Written and Oral Communication
- HIPAA Compliance Expertise
- Medical record management
- Multi-tasking and Organization
- Proficient in Medical Terminology
- Skilled in Healthcare Software Applications
Education Certifications Licenses
- Bureau Of Security and Investigative Services, Security License, 10/01/20
- CareerWork$, Medical Training (nonclinical Healthcare Administration), 03/01/23
- Des Moines University of Health Sciences, Medical Terminology Certification, 02/01/23
- Premier Food Safety, California Food Handler Certification, 07/01/23
- Eastside High School, General Diploma, 05/01/13
Timeline
Hospital Security Guard/ Front Desk Attendant
Palmdale Regional Medical Center
11.2024 - Current
Nursing Unit Secretary
Valley Presbyterian Hospital
04.2024 - 11.2025
Hospital Security Guard/ Front Desk Attendant
Palmdale Regional Medical Center
03.2023 - 04.2024
Customer Service Representative
First Entertainment Credit Union
09.2021 - 11.2022
Child Nutrition
Lancaster School District
08.2020 - 02.2023
Caregiver
In-Home Supportive Services
09.2018 - 08.2021
Telephone Interviewer
Interviewing Services of America
05.2016 - 09.2018
General Diploma -
Eastside High School