Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Tyquailia Cummings

Riverdale,GA
Tyquailia Cummings

Summary

Come from Addison, TX joined the army in 2014-2018

got station in Fairbanks, Alaska for two years . Pledged Delta Sigma Theta 2019 . volunteer at the homeless shelter once a month Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

8
years of professional experience

Work History

Car Spa

Quality Control Inspector
12.2022 - 04.2023

Job overview

  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
  • Inspected quality of products, taking note of functionality, appearance and other specifications
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations

DHL

Team Lead
01.2022 - 08.2022

Job overview

  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Adjusted equipment to meet different productivity levels
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics

Wingate

Assistant Manager
05.2021 - 05.2022

Job overview

  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Sitel

Customer Service Representative
02.2017 - 11.2017

Job overview

  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Handled customer inquiries and suggestions courteously and professionally
  • Processed customer service orders promptly to increase customer satisfaction
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Promoted available products and services to customers during service, account management, and order calls

Teleperformance

Customer Service Representative
10.2015 - 02.2017

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Utilized customer service software to manage interactions and track customer satisfaction

Education

Strayer University
Augusta, GA

Bachelor of Arts from Criminal Justice
05.2022

University Overview

Laney High School
Augusta, GA

High School Diploma
05.2014

University Overview

Skills

  • Safety Procedures
  • Visual Inspection
  • Safety Protocols
  • QA Tools
  • Word Processing
  • Typing
  • Database Management
  • Production methods
  • Cultural Awareness
  • Written Communication
Availability
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Timeline

Quality Control Inspector
Car Spa
12.2022 - 04.2023
Team Lead
DHL
01.2022 - 08.2022
Assistant Manager
Wingate
05.2021 - 05.2022
Customer Service Representative
Sitel
02.2017 - 11.2017
Customer Service Representative
Teleperformance
10.2015 - 02.2017
Strayer University
Bachelor of Arts from Criminal Justice
Laney High School
High School Diploma
Tyquailia Cummings