Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Jenna Alexander

Jacksonville,FL

Summary

Dynamic sales associate with a proven track record at Car Spa, excelling in customer service and upselling techniques. Adept at multitasking and resolving issues promptly, I foster strong customer relationships while maintaining adherence to policies. Skilled in point-of-sale systems, I consistently enhance customer satisfaction and drive sales growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Car Spa
JACKSONVILLE, FL
08.2024 - Current
  • Assisted customers with product selection
  • Demonstrated product features and benefits for customers' needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed credit card transactions quickly and securely.
  • Processed transactions using a point-of-sale system.
  • Upsold additional items based on customer interests and needs.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Front of House Employee

Chick-fil-A
JACKSONVILLE, FL
05.2023 - 03.2025
  • Adhered to all health code regulations when handling food items or beverages.
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Managed large groups in a timely manner while ensuring satisfaction of all guests.
  • Resolved customer complaints in a professional and courteous manner.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Assisted with training new front of house employees on procedures and policies.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
  • Greeted guests upon arrival, providing a warm and welcoming atmosphere.
  • Worked with managers to report and resolve customer issues or concerns.

Education

High School Diploma -

Terry Parker
Jacksonville, FL
05-2025

Skills

  • Customer service
  • Point-of-sale systems
  • Multitasking
  • Positive and professional
  • Time management
  • Problem-solving skills
  • Policy and procedure adherence
  • Upselling and cross selling

Accomplishments

  • Honors student with dual enrollment at Edward Waters College

Affiliations

  • Volley Ball Team Captain

Certification

  • CPR Certification

Timeline

Sales Associate

Car Spa
08.2024 - Current

Front of House Employee

Chick-fil-A
05.2023 - 03.2025

High School Diploma -

Terry Parker

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