Tyquandrick Jackson
Arlington,TX
Summary
Successful Customer Service Associate with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Verizon
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Team Member
Target
11.2020 - 08.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Cashier
Walmart
09.2017 - 10.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
BBA - Marketing
The University of Texas At Arlington
Arlington, TX12.2023
Skills
- Proficient with Slack
- Experienced in Microsoft Applications
- Familiar with Excel
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
Accomplishments
Verizon - Leadership
- Lead weekly team meetings ranging between 15-30 minutes
- Placed top two in adding value amongst a team of 30
Timeline
Customer Care Representative
Verizon
03.2022 - Current
Team Member
Target
11.2020 - 08.2022
Cashier
Walmart
09.2017 - 10.2019
BBA - Marketing
The University of Texas At Arlington
Similar Profiles
Jason YoungJason Young
Senior Account Manager at VerizonSenior Account Manager at Verizon
Jessica JonesJessica Jones
Professional Sales Representative at VerizonProfessional Sales Representative at Verizon
Eugenia GordonEugenia Gordon
Associate Director of Accounting - Cash at VerizonAssociate Director of Accounting - Cash at Verizon
Stephanie BoweringStephanie Bowering
Network Engineer at VerizonNetwork Engineer at Verizon
Michael MandujanoMichael Mandujano
Janitor at WhiteDove Janitorial SVCJanitor at WhiteDove Janitorial SVC