Tyquillia Frazier
Horn Lake,MS
Summary
Dynamic healthcare customer service representative with expertise in medical claims processing at United Healthcare. Proven ability to manage customer accounts and safeguard patient confidentiality while ensuring data entry accuracy. Skilled in Microsoft Excel for tracking metrics and enhancing operational efficiency, consistently delivering exceptional service and support.
Overview
11
11
years of professional experience
Work History
Healthcare Customer Service Representative
United Healthcare
Horn Lake, MS
11.2018 - 02.2025
- Contacted customers about potential service upgrades, new services and account changes.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Updated system with order specifics and customer details, preferences, and billing information.
- Safeguarded medical records to maintain patient confidentiality.
- Scanned and validated medical records for upload.
Order Specialist
Amazon
Horn Lake, MS
05.2014 - 10.2018
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
- Utilized technology resources such as online databases, interactive simulations and multimedia presentations during lessons in order to engage learners at all levels.
- Developed spreadsheets using Microsoft Excel for tracking business metrics.
- Created complex financial models using advanced Excel functions such as VLOOKUPs, pivot tables.
- Answered customers' questions about products, prices, and availability.
Education
Associate of Arts - Accounting
Mississippi Delta Community College
Moorhead, MS05-2014
Skills
- Medical claims processing
- Customer account management
- Data entry accuracy
- Patient confidentiality
- Microsoft Excel
- Billing information management
Timeline
Healthcare Customer Service Representative
United Healthcare
11.2018 - 02.2025
Order Specialist
Amazon
05.2014 - 10.2018
Associate of Arts - Accounting
Mississippi Delta Community College
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