Tyra Barnett
Cincinnati,OH
Summary
Detail-oriented Fraud Analyst with a strong foundation in investigation techniques and dispute resolution. Successfully collaborated across departments to improve fraud detection capabilities and ensure compliance with regulatory standards.
Overview
9
9
years of professional experience
Work History
Fraud Analyst 2
Fifth Third Bank
Cincinnati, Ohio
06.2025 - 01.2026
- Analyzed transaction patterns to identify potential fraud, reducing risk exposure.
- Implemented verification protocols for wire transfers, securing client initiation and recipient confirmation.
- Collaborated with departments to assess fraud referrals, improving overall detection capabilities.
- Investigated cases of potential money laundering and other criminal activities.
- Conducted outreach regarding elder financial exploitation, verifying client protection against scams.
Disputes Escalations Analyst (Zelle Pod)
Fifth Third Bank
Cincinnati, Ohio
06.2024 - 06.2025
- Managed diverse Zelle disputes, encompassing debit, credit, fraud, and non-fraud cases, ensuring accurate resolution.
- Acted as the primary point of contact for customers with Zelle disputes.
- Secured customer accounts in the event of fraudulent transactions.
- Utilized various applications, including RSA OUTSEER, to determine the nature of transactions (fraudulent or non-fraudulent).
- Conducted efficient customer probing to ensure dispute accuracy and timely resolution.
- De-escalated interactions with dissatisfied customers, fostering a more positive experience and reducing potential escalations.
- Assisted customers with Zelle denial cases by providing clear explanations of the situation, assisting customers in understanding the situation and the outcomes.
Compliance AML KYC Associate
Citibank
Florence, Kentucky
12.2016 - 06.2023
- Timely and accurate processing of Account Activity and Currency Transaction
- Processing the currency transaction report for Brands Front End
- Contacted card members to request additional information on suspicious account activity to ensure compliance and mitigate risk
- Conducted commercial verification of card members' businesses through databases, including LexisNexis, Liberty, state security, Experian, Equifax, and Dun and Bradstreet, to validate business legitimacy
Education
High School Diploma -
Hughes Center
Cincinnati, OH05-2007
Skills
- Fraud detection
- Fraud identification
- Transaction monitoring
- Wire transfer verification
- Fraud case analysis
- Investigation techniques
- AML compliance
- Compliance reporting
- Risk analysis
- Fraud trend analysis
- Problem solving
- Client interaction
Timeline
Fraud Analyst 2
Fifth Third Bank
06.2025 - 01.2026
Disputes Escalations Analyst (Zelle Pod)
Fifth Third Bank
06.2024 - 06.2025
Compliance AML KYC Associate
Citibank
12.2016 - 06.2023
High School Diploma -
Hughes Center