Tyra Davis
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Transcriptionist
InfraWare
06.2025 - Current
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Verified accuracy of transcribed material prior to finalization.
- Optimized transcription process by utilizing advanced software tools, resulting in increased productivity.
- Showcasing active listening during V2V phone calls.
Warranty Administrator
SwissGear
03.2024 - 06.2025
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Assisted customers with completing the warranty process through chat, email and by phone
- Navigating through multiple systems and screens to provide the most supportive and efficient assistance.
- Paying close attention to detail, asking probing questions and investigating to finalize claims.
- Provide assistance to customers to navigate through the company's platform to complete purchase, refunds and returns.
Technical Customer Support Specialist
Intuit Quickbooks
03.2021 - 03.2024
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Developed comprehensive training materials to enhance team knowledge and performance.
Service Agent
Old Republic Home Protection
12.2019 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Hopewell High School
Charlotte06.2018
Skills
- Customer service
- Technical proficient in Zendesk, Salesforce, Freshdesk, and Microsoft 365
- Communication
- Universal agent
- CRM
- Fast typing speed
- Error correction
- Proofreading
- Microsoft office
Timeline
Transcriptionist
InfraWare
06.2025 - Current
Warranty Administrator
SwissGear
03.2024 - 06.2025
Technical Customer Support Specialist
Intuit Quickbooks
03.2021 - 03.2024
Service Agent
Old Republic Home Protection
12.2019 - 02.2021
High School Diploma -
Hopewell High School