Professional Summary
Overview
Work History
Education
Skills
Timeline

Tyra Davis

InfraWare
Charlotte,NC
7
years of professional experience

Results-driven professional specializing in customer support and CRM systems. Expert in resolving complex issues, enhancing team performance through training, and fostering collaboration. Strong communicator with a focus on delivering positive experiences and improving processes to achieve team objectives.

Work History

Refinement Specialist

3 Years 5 Months
InfraWare | 06.2023 - Current
  • Monitored system performance, identifying issues early and coordinating timely corrective actions.
  • Documented procedures, standards, and troubleshooting steps to improve team consistency.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Worked well in a team setting, providing support and guidance.

Warranty Administrator

1 Year 3 Months
SwissGear | 03.2022 - 06.2023
  • Trained new staff on warranty procedures, enhancing team's ability to handle complex claims.
  • Assisted customers with completing the warranty process through chat, email and by phone
  • Navigating through multiple systems and screens to provide the most supportive and efficient assistance.
  • Paying close attention to detail, asking probing questions and investigating to finalize claims.
  • Guided customers in navigating company platform for purchases, refunds, and returns.

Service Agent

1 Year 2 Months
Old Republic Home Protection | 12.2019 - 02.2021
  • Assisted high volume of customers daily, ensuring positive experiences and prioritizing customer satisfaction.
  • Greeted customers warmly, utilizing open-ended questions to identify needs effectively.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.

Education

High School Diploma

Hopewell High School | Charlotte | 06-2018

Skills

PCRM software proficiency
Attention to detail
Technical proficiency
Customer relationship management
Schedule management
Problem-solving skills
Data analysis

Timeline

Refinement Specialist

InfraWare
06.2023 - CurrentRead More

Warranty Administrator

SwissGear
03.2022 - 06.2023Read More

Service Agent

Old Republic Home Protection
12.2019 - 02.2021Read More

Hopewell High School

High School Diploma
Read More

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Tyra Davis