Summary
Overview
Work History
Education
Skills
Personal Information
Key skills
Timeline
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Bree Smith

Opelika

Summary

Dynamic Enrollment Specialist with a proven track record at Accenture, excelling in customer relationship management and complaint resolution. Adept at processing applications and verifying eligibility, I consistently enhance patient satisfaction while ensuring compliance. My strong oral communication skills and expertise in CRM systems drive successful outcomes in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Enrollment Specialist

Accenture
10.2023 - Current
  • assist patients in enrolling or registering into healthcare plans or programs.
  • They verify patient eligibility with insurance carriers,
  • process applications,
  • ensure patients meet eligibility requirements

Benefits Customer Service Representative

Unum
09.2022 - 07.2023
  • Perform all aspects of technical claims management
  • Manage claim duration
  • Make payment recommendations for LOL, STD, and/or LTD claims
  • Ensure customer satisfaction
  • Confirms coverage of claims by reviewing plan documents, policies and other information submitted in support of claims.
  • Contacts, interviews and obtains statements from pilots, witnesses, physicians, attorneys, employers, union representatives, to secure necessary claim information.

Escalations Specialist

PNC Bank
12.2021 - 09.2022
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
  • Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
  • Maintaining accurate records of transactions
  • Ensuring a high level of service and transaction efficiency

Education

Some College (No Degree) - Human Biology

Alabama A&M University
Normal, AL

Skills

  • Empathetic
  • Switched telephone operation
  • Personal computer maintenance
  • Oral communications
  • Home network management
  • Customer relationship management
  • Call center operations
  • Account services
  • Compliance scorecards
  • Customer experience management
  • Online chat
  • Multi-line phone talent
  • Order fulfillment
  • Complaint resolution
  • PCRM
  • POS systems expert
  • Professional telephone demeanor
  • High-volume call centers
  • Typing 45 wpm
  • Knowledge base software
  • Documentation and reporting

Personal Information

Title:Enrollment Specalist

Key skills

● Customer Satisfaction ● Customer Retention

● Account Management ● CMR Management

● Escalation Management

● Project Management ● Product Knowledge

● Help Desk Support ● Technical Support

Timeline

Enrollment Specialist

Accenture
10.2023 - Current

Benefits Customer Service Representative

Unum
09.2022 - 07.2023

Escalations Specialist

PNC Bank
12.2021 - 09.2022

Some College (No Degree) - Human Biology

Alabama A&M University

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Bree Smith