Mary Fluharty
Apopka,FL
Summary
Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation.
Overview
15
15
years of professional experience
Work History
Sales/Enrollment Specialist
True Dental
06.2022 - Current
- Updated, entered and reviewed customer data.
- Communicated effectively via telephone, email and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Educated clients on dental plan procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored customer feedback and identified areas of improvement.
- Generated leads through cold-calling, networking and other outreach methods.
- Input all personal information, while enrolling customer .
- Listened to customer's needs
Customer Service Specialist
Lumen
09.2019 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Sales/Enrolled Agent
Producer's Inc
01.2008 - 05.2019
- Excelled in customer complaints and eradication of issues.
- Fluent in taking calls on a multi-phone line.
- Explained and discussed options as well as outlined best-fit services.
- Listened to and understood customers' needs.
- Handled new enrollments by entering customers' data and reviewing information.
- Handles credit cards and taking payments as well as setting up payment plans.
Education
No Degree - Business
Wilfred Business Academy
Hauppauge, NYSkills
- Understanding of customer support
- Telephone and email skills
- Fluent in data entry
- Organized
- Thrives under pressure
- Complex problem-solver
- Self-Motivated
- Empathetic
- Natural leader
Timeline
Sales/Enrollment Specialist
True Dental
06.2022 - Current
Customer Service Specialist
Lumen
09.2019 - 05.2022
Sales/Enrolled Agent
Producer's Inc
01.2008 - 05.2019
No Degree - Business
Wilfred Business Academy
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