Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Marquis Barnes

Casper,WY

Summary

Detail Oriented, customer-focused, and ambitious human being. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Highly adept at training, managing, coaching and mentoring sales and customer service associates. Skilled at demonstrating products and closing sales with a tenacious and driven approach.

Overview

8
8
years of professional experience

Work History

Enrollment Specialist

Casper College
05.2023 - Current
  • Updated, entered and reviewed Student data.
  • Supported student social, emotional and academic development.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Communicated effectively via telephone, email and in person with prospective Students.
  • Understood and thoroughly explained services provided to Students and Prospective students.

Sales Representative

Cellular Plus Verizon
07.2021 - 04.2023
  • Increased sales by offering advice on purchases and promoting additional products
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Obtained team-building skills.
  • Stayed up to date on relevant knowledge pertaining to technology and promotions.
  • Honed a sense of urgency and efficiency.
  • Quoted customers with mental math
  • Managed customer accounts to secure customer satisfaction and repeat business.


Clerk

Crossroads Counselling Center
04.2021 - 07.2021
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Learned to bill Medicaid quickly.
  • Obtain computer skills and knowledge such as Microsoft word (Docs) and Excel (spreadsheets).


Barista, Shift Supervisor

Starbucks
01.2017 - 04.2021
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Responded to and resolved customer questions and concerns.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Learned how to work under pressure
  • Obtained multi-tasking skills while remaining calm and professional.

Sales Associate

Zumiez
01.2016 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Assisted with inventory.

Education

Associate of Science - Communications

Casper College
Casper, WY

Associate of Science - Psychology

Casper College
Casper, WY

Associate of Science - Social Work

Casper College
Casper, WY

High School Diploma -

Roosevelt High School
Casper, WY
05.2016

Skills

  • Personable
  • Honest
  • Trust Worthy
  • Friendly
  • Leader
  • Dependable
  • Empathetic
  • Computer Savvy
  • Problem Solver
  • Interpersonal Skills
  • Patience
  • Number-Savvy
  • Data Entry Skills
  • Customer Service Background

Accomplishments

  • Most improved student in High School
  • President's Honor Roll
  • Dean's Honor Roll
  • Excelling in Language Arts
  • Perfect Attendance

Timeline

Enrollment Specialist

Casper College
05.2023 - Current

Sales Representative

Cellular Plus Verizon
07.2021 - 04.2023

Clerk

Crossroads Counselling Center
04.2021 - 07.2021

Barista, Shift Supervisor

Starbucks
01.2017 - 04.2021

Sales Associate

Zumiez
01.2016 - 01.2017

Associate of Science - Communications

Casper College

Associate of Science - Psychology

Casper College

Associate of Science - Social Work

Casper College

High School Diploma -

Roosevelt High School

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Marquis Barnes