Matyson McLaughlin
Enrollment Specialist
Missoula,MT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
Work History
Enrollment Specialist
Allegiance Benefit Plan Management
Missoula, MT
11.2019 - Current
- Reviewed statistic enrollment data and prepared reports.
- Communicated effectively via telephone, email and in person with prospective customers.
- Met or exceeded enrollment and retention goals consistently.
- Updated, entered and reviewed customer data.
- Understood and thoroughly explained services provided to customers and potential customers.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
COMMERCIAL CLEANER
ENVIROGREEN CLEANING
Missoula, MT
10.2014 - 11.2019
- Provided primary housekeeping services for the First Security Bank offices to ensure maximum cleanliness
- Trained new employees to perform commercial cleaning services.
- Maintained clean, neat and professional entrances.
- Performed inventory management to keep storage areas and carts well-stocked.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to company policies for appearance, thoroughness and facility security.
- Cleaned building floors by sweeping, mopping and scrubbing floors.
- Kept building entryway glass clean and polished for professional presentation.
Server
THE MONTANA CLUB
MISSOULA, MT
08.2015 - 12.2018
- Delivered exceptional, friendly, and fast service
- Accurately recorded order and partnered with team members to serve food and beverages that exceed guests' expectations
- Skillfully anticipated and addressed guests' service needs
- Effectively communicated with the kitchen staff regarding customer allergies, dietary needs, and other special requests
- Consistently adhered to quality expectations and standards.
BARISTA
UM DINING
Missoula, MT
01.2018 - 11.2018
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Upsold specialty items with beverages, increasing store sales.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Customer Service Representative
NANCY’S PASTY SHOP
Butte, MT
08.2011 - 09.2014
- Monitored building safety and security by performing tasks such as locking the doors after hours and checking electrical appliance use to ensure hazards are not created
- Assisted guests with making menu choices in an informative and helpful fashion
- Oversaw financial transactions
- Regularly checked on guests to ensure satisfaction with each food course and beverage
- Routinely cleaned counters, floors, dishes, storage units, and service refrigerator.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Bachelor of Arts - Anthropology
University of Montana
Missoula, MT 09.2014 - 05.2022
High School Diploma -
Butte High School
Butte, MT 09.2010 - 06.2014
Skills
Complaint resolution
Report preparation
Empathetic and genuine
Service-oriented self-starter
Outstanding communication skills
Money handling abilities
Timeline
Enrollment Specialist
Allegiance Benefit Plan Management
11.2019 - Current
BARISTA
UM DINING
01.2018 - 11.2018
Server
THE MONTANA CLUB
08.2015 - 12.2018
COMMERCIAL CLEANER
ENVIROGREEN CLEANING
10.2014 - 11.2019
Bachelor of Arts - Anthropology
University of Montana
09.2014 - 05.2022
Customer Service Representative
NANCY’S PASTY SHOP
08.2011 - 09.2014
High School Diploma -
Butte High School
09.2010 - 06.2014