Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Tyra Dolly

Austin,TX

Summary

I am a motivated and hardworking individual with a strong work ethic, driven by a passion for providing excellent service in the property management industry. With a proven track record of leadership and adaptability, I thrive in dynamic environments and excel in guiding teams towards success. My dedication to delivering top-notch results and my ability to adapt to changing circumstances make me a valuable asset to any team. I am eager to contribute my skills and expertise to the apartment complex, ensuring a seamless and satisfying experience for residents and stakeholders.

Overview

1
1
year of professional experience

Work History

Doubletree by Hilton

Aimbridge Hospitality
Austin, TX
09.2022 - 01.2024
  • Assisted with guests requests and answered questions to improve satisfaction.
  • Address guest inquiries, requests, and complaints promptly and courteously. This might involve providing information about local attractions, resolving issues with room assignments or amenities, or assisting with special requests.
  • Answer incoming calls and respond to emails, providing assistance, taking messages, and transferring calls to the appropriate departments or staff members as needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Secretary Intern/Shadowing Student

Terry and Roberts Law Firm
Angleton, TX
05.2023 - 08.2023
  • Welcoming clients and visitors as they arrive at the firm, providing a professional and friendly first impression. This may involve checking them in, notifying appropriate staff members of their arrival, and directing them to waiting areas or meeting rooms
  • Assisting with scheduling appointments, meetings, and conference room reservations for attorneys and staff. This may include managing calendars, coordinating with clients and other parties, and sending reminders.
  • Providing general administrative support to attorneys and other staff members, such as photocopying, scanning, filing, and preparing documents
  • Assisting with client intake processes, including gathering necessary information, creating client files, and ensuring confidentiality and security of sensitive information
  • Ordering and managing office supplies, ensuring that office equipment such as printers, copiers, and fax machines are in working order.

Education

Bachelor of Arts - Government

University of Texas At Austin
Austin, TX

Skills

  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Task Prioritization
  • Interpersonal Communication
  • Time Management
  • Attention to Detail
  • Customer Service
  • Leadership
  • Relationship Building
  • Conflict Resolution

Affiliations

  • Current member of Texas Onyx Honor Society, Holding the Secretary Position
  • Current member of Alpha Lambda Delta/Phi Eta Sigma of UT Austin
  • Member of She's the First at UT Austin
  • Member of NAACP at UT Austin
  • Participant in Texas Thon

Accomplishments

  • Texas Capitol's Black Excellence Award containing Texas Seal
  • Active Secretary of Onyx
  • Awarded the Baby Coordinator for old spirit group(Inactive)
  • Current Scholarship Recipient of the Black Heritage Committee from the Houston Livestock Show and Rodeo
  • Current Dell Scholar
  • Invited Guest to the 2023 Martin Luther King Jr. Banquet at UT Austin

References

References available upon request.

Timeline

Secretary Intern/Shadowing Student

Terry and Roberts Law Firm
05.2023 - 08.2023

Doubletree by Hilton

Aimbridge Hospitality
09.2022 - 01.2024

Bachelor of Arts - Government

University of Texas At Austin
Tyra Dolly