Tyra Everett
Las Vegas
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
9
9
years of professional experience
Work History
Operations Manager
Journeys Community Services
Las Vegas
03.2024 - Current
- Organized orientation sessions for new hires and provided them with onboarding information.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Directed HR programs, policies and processes to improve operational efficiency.
- Provided HR consultation services to leadership and department heads.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Conducted background checks and reference checks of prospective employees.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
- Built and maintained strong client relationships through exceptional service and communication.
- Analyzed financial data to identify opportunities for increasing profitability.
- Assisted with year-end audits by providing requested documentation.
- Processed customer payments according to established procedures.
- Prepared monthly journal entries related to cash receipts and disbursements.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Responded to internal and external audit requests related to customer accounts.
- Reconciled daily banking activities with the general ledger.
- Reviewed invoices for accuracy before processing payments to vendors.
- Assisted customers with inquiries regarding their accounts and payment status.
- Created financial management mechanisms to minimize financial risk to business.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Reviewed financial data to identify discrepancies and inconsistencies in customer accounts.
Operations Specialist
JOURNEYS COMMUNITY SERVICES
Las Vegas
12.2021 - 03.2024
- Used financial accounting or spreadsheet software to calculate revenue, sales, and expenses.
- Implemented security practices to preserve assets and minimize liabilities
- Prepared reports to summarize operational results and financial performance
- Created or maintained database of customer accounts
- Recommended improvements in security systems or procedures
- Developed and implemented operational policies and procedures to meet organizational goals.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Managed daily operational tasks to ensure company efficiency and productivity.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Ensured compliance with regulatory requirements and industry standards.
Guest Service Host
LUXOR / MGM RESORTS
Las Vegas
03.2021 - 02.2022
- Adhered to sanitation and safety control policies to protect establishment and patrons
- Communicated with patrons to record reservation data into company management system
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution
- Prepared cash receipts after close, facilitating bank deposits
- Closed out podium at end of shift and maintained order and organization
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Conversed with members and guests in outgoing and friendly manner
- Reviewed work procedures and operational problems, determining ways to improve service
Server
AMORE TASTE OF CHICAGO
Las Vegas
03.2019 - 06.2020
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Greeted and accommodated guests, building positive experience from first interaction
- Delivered customer checks and securely processed credit card or cash payments
- Memorized menu to help diners make informed meal choices
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Set up linens, dishes, and silverware to prepare tables for customers
- Filled condiment, salt and pepper, and napkin containers
- Memorized frequent customer preferences to build relationships and loyalty
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
Ultralounge Host
CATCH ARIA / MGM RESORTS
Las Vegas
09.2019 - 03.2020
- Worked with coworkers to complete tasks
- Adhered to quality and service standards to support operational goals
- Provided efficient and courteous service to customers at all times
- Closed out podium at end of shift and maintained order and organization
- Answered phone calls to take reservations and address guest questions and concerns
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution
- Informed guests of food and drink specials, fostering smooth handoff to service staff
- Monitored restaurant activity to determine seating and dining flow
- Distributed, collected and organized printed menus
- Helped bus tables and ran food patrons during high volume periods
- Presented positive first impression of establishment's high standards by delivering exceptional service
Head Host
ROBERT IRVINES PUBLIC HOUSE
Las Vegas
07.2017 - 03.2019
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Informed guests of food and drink specials, fostering smooth handoff to service staff
- Communicated with patrons to record reservation data into company management system
- Conversed with members and guests in outgoing and friendly manner
- Monitored restaurant activity to determine seating and dining flow
- Maintained clean and neat workplace and dining room area
- Engaged with guests to maximize satisfaction with food and service
- Answered phone calls to take reservations and address guest questions and concerns
- Helped bus tables and ran food patrons during high volume periods
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Adhered to sanitation and safety control policies to protect establishment and patrons
- Closed out podium at end of shift and maintained order and organization
- Distributed, collected and organized printed menus
- Reviewed work procedures and operational problems, determining ways to improve service
Hostess
TAO RESTAURANT
Las Vegas
10.2016 - 02.2017
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
- Answered phone calls to take reservations and address guest questions and concerns
- Helped FOH team members, maintaining positive working relationships
- Monitored restaurant activity to determine seating and dining flow
- Greeted patrons and coordinated table assignments to meet party preferences and requests
- Communicated with patrons to record reservation data into company management system
- Distributed, collected and organized printed menus
- Closed out podium at end of shift and maintained order and organization
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Presented positive first impression of establishment's high standards by delivering exceptional service
Education
High School Diploma -
SPRING VALLEY HIGH SCHOOL
LV, NV06.2016
Skills
- Payroll administration
- Operational efficiency
- Process improvement
- Project management
- Effective leader
- Records organization and management
References
References available upon request
Timeline
Operations Manager
Journeys Community Services
03.2024 - Current
Operations Specialist
JOURNEYS COMMUNITY SERVICES
12.2021 - 03.2024
Guest Service Host
LUXOR / MGM RESORTS
03.2021 - 02.2022
Ultralounge Host
CATCH ARIA / MGM RESORTS
09.2019 - 03.2020
Server
AMORE TASTE OF CHICAGO
03.2019 - 06.2020
Head Host
ROBERT IRVINES PUBLIC HOUSE
07.2017 - 03.2019
Hostess
TAO RESTAURANT
10.2016 - 02.2017
High School Diploma -
SPRING VALLEY HIGH SCHOOL