Tyra Jones-Williams

Cardiac Cath Lab Technologist

Michigan Medicine University of Michigan

11.2012 - Current

Streamlined workflow in the cardiac procedural unit, coordinating with multidisciplinary team members for efficient patient care.
Enhanced patient care by meticulously recording vital signs, comfortable usage of epic/Michart.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Skilled and experienced in pre-op and post-op requirements for healthy procedure/recovery and discharge guidelines.
Preforming cautious technics in removing caterers or assisting peers all oncoming staff in a wide range of practice in blood collection, wound care sterile. Following protocol to improve accuracy of test results.
Ensured accuracy in data acquisition, analyzing hemodynamic measurements for timely PA/NP review.
Built strong relationships with patients through effective communication skills and my professional knowledge as a long-term cardiac staff, committed to quality care.
Maintained a safe and clean observation environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Collaborated nursing staff and peers with radiology department to obtain optimal imaging results during cardiac ablation and catheterizations.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Engaged with team members to develop best practices for consistent customer service delivery.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Trained/precepted staff for ideal representation on company policies, procedures, and best practices.
Answered telephone calls, answer questions, and direct calls to staff.