Tyra Newson
Coldwater,MS
Summary
Skilled in box building and workplace organization, I excel in environments requiring precision and efficiency. At Amazon, I significantly contributed to operational productivity by ensuring order accuracy and maintaining an organized workspace. Known for outstanding customer service, I adeptly handle customer inquiries and foster strong relationships, enhancing satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Picker Packer
Amazon
Byhalia, MS
02.2022 - Current
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes or other containers for packing goods prior to shipment.
- Reported any damaged products to supervisor immediately upon discovery.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Customer Service Cashier
Walmart
Senatobia, MS
11.2023 - 04.2024
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Assisted customers with locating merchandise within the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Customer Service Representative
Home Depot
Olive Branch, MS
06.2020 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Pre-health Science
Northwest Mississippi Community College
Senatobia, MS05-2024
High School Diploma -
Independence High School
Coldwater, MS05-2022
Skills
- Box building and packing
- Pick-list processing
- Work order processing
- Workplace organization
- Order picking
- Packing and shipping
- Pack orders
- Pick products
Timeline
Customer Service Cashier
Walmart
11.2023 - 04.2024
Picker Packer
Amazon
02.2022 - Current
Customer Service Representative
Home Depot
06.2020 - 07.2022
Associate of Arts - Pre-health Science
Northwest Mississippi Community College
High School Diploma -
Independence High School
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