Tyra Osuba
Newburgh,United States
Summary
Results-oriented Retail Associate skilled in sales, customer service, and front desk management. Demonstrates strong organizational skills and adaptability to new responsibilities. Focused on enhancing customer experiences, driving sales growth, and maintaining stock efficiency in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Planet Fitness
Newburgh, NY
06.2025 - Current
- Managed incoming calls, providing assistance to customers and members.
- Greeted and assisted guests in a friendly and professional manner.
- Answered any inquiries about memberships and their prices, while providing a surplus of knowledge about the gym itself.
- Maintained cleanliness and organization of the front desk, in addition to hourly cleaning tasks.
- Promoted membership upgrades to ensure the growth of BC rates.
Front Desk Assistant
Dutchess Community College
Poughkeepsie, NY
08.2023 - 01.2024
- Managed incoming calls and directed them to the appropriate department or individual.
- Handled check-ins and check-outs efficiently, ensuring the security of the residential building.
- Greeted and assisted guests/students in a professional and friendly manner, providing excellent customer service.
- Maintained cleanliness and organization of the front desk area.
- Created and hosted residential events, improving the social environment of Conklin Hall.
Sales Floor Associate
Spirit Halloween
Newburgh, NY
09.2022 - 11.2022
- Assisted customers in finding products, providing exceptional service and product knowledge to drive sales and increase customer satisfaction.
- Maintained a clean and organized sales floor, regularly restocking merchandise and ensuring all displays were visually appealing.
- Provided exceptional customer service by greeting and assisting shoppers on the sales floor.
- Answered customer inquiries and provided product recommendations based on their needs.
- Assisted with processing transactions at the cash register and handling returns or exchanges efficiently.
Sales Floor Associate
Spirit Halloween
Newburgh, NY
09.2021 - 11.2021
- Assisted customers in finding products, providing excellent customer service and ensuring a positive shopping experience.
- Restocked shelves, organized merchandise, and maintained a clean and organized sales floor.
- Provided product knowledge and recommendations to customers to drive sales and meet their needs.
Education
Associate of Science - Environmental Biology
Orange County Community College
Middletown, NY06-2028
Regents Diploma - General Studies
Newburgh Free Academy
Newburgh06-2022
Skills
- Membership sales
- Membership sales strategies
- Leadership development
- Guest relations
- Client communication
- Time management
- Organization skills
- Retail merchandising
- Teamwork and collaboration
- Computer proficiency
- Membership sales
Timeline
Front Desk Associate
Planet Fitness
06.2025 - Current
Front Desk Assistant
Dutchess Community College
08.2023 - 01.2024
Sales Floor Associate
Spirit Halloween
09.2022 - 11.2022
Sales Floor Associate
Spirit Halloween
09.2021 - 11.2021
Associate of Science - Environmental Biology
Orange County Community College
Regents Diploma - General Studies
Newburgh Free Academy