Joann Schmidt
Nashville,TN
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
7
7
years of professional experience
Work History
Team Member/Front Desk Sales Associate
Planet Fitness Gym
Millington, Tennessee
10.2021 - 04.2024
- Greeted and assisted guests.
- Managed check-ins, membership inquiries, and phone calls.
- Provided customer service support to ensure club satisfaction.
- Addressed customer needs, responding to specific requests.
- Effectively communicate membership options and upsell opportunities to significantly increase in-store membership sign-ups.
- Delivers exceptional member experiences and builds strong relationships with customers.
- Responsible for maintaining a clean and comfortable environment at all hours.
- Trained new staff members and aided in training new management hires.
Team member/Front Desk Sales Associate
Planet Fitness Gym
Davenport, Iowa
09.2019 - 09.2021
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Engaged customers in friendly conversation to uncover needs and take advantage of cross-selling opportunities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Kept up-to-date knowledge of current promotions, pricing structures, payment options.
- Conducted regular audits of store supplies to ensure adequate stock levels were maintained at all times.
- Responded promptly to customer inquiries via phone, email, and in-person visits.
Barista/Customer Service Cashier
Dunkin' Donuts
Davenport, Iowa
09.2018 - 09.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Monitored inventory levels of supplies and restocked when necessary.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Adhered to health department regulations concerning sanitation standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Operated cash registers to process customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Placed orders with suppliers for delivery of products required for daily operations.
Direct Support Professional
New Choices Inc.
Bettendorf, Iowa
06.2017 - 09.2018
- Assisted in planning and implementing recreational activities for participants.
- Provided guidance and support to ensure safety of individuals served.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Instructed individuals in self-advocacy skills to increase autonomy and decision-making abilities.
- Transported clients to doctor's appointments and errands.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Education
High School Diploma -
Davenport Central High School
Davenport 06-2017
Skills
- Customer service
- Membership sales
- Cash handling
- Staff training
- Inventory management
- Relationship building
- Communication skills
- Problem solving
- Sales support
- Conflict resolution
- Collaboration and teamwork
- Cleaning
- Workflow optimization
- Task prioritization
References
References available upon request.
Timeline
Team Member/Front Desk Sales Associate
Planet Fitness Gym
10.2021 - 04.2024
Team member/Front Desk Sales Associate
Planet Fitness Gym
09.2019 - 09.2021
Barista/Customer Service Cashier
Dunkin' Donuts
09.2018 - 09.2019
Direct Support Professional
New Choices Inc.
06.2017 - 09.2018
High School Diploma -
Davenport Central High School
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