Tyra Parham
Aurora,CO
Summary
Excellent 10+ Customer Service skills
• Goal driven achiever with strong organization skills and detailed oriented
• Exceptional versatility and adaptability
• Excellent multi-tasking abilities in a pressured environment
• Dedication and driven as a hard working individual
Overview
23
23
years of professional experience
Work History
Environmental Services Housekeeper
The Medical Center of Aurora
1501 S. Potomac Street Aurora,CO 80012
03.2015 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Documented and reported necessary facility and building repairs observed.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Customer Service Representative
Holden MSS
Denver
07.2007 - 02.2008
- Helped customers with their Jostens yearbook accounts, gave information that they may need and making their yearbook to their standards
- Took payments on their Jostens accounts in an efficient and friendly manner
- Helped with the Starbucks and Castleberry recall items.
Office Assistant
BSI
Denver
03.2005 - 02.2006
- Assisted clients with their payments for the Drug and Alcohol, DV, Women Empowerment classes
- Checked their UA and BA levels for the probation officers
- Called and Faxed over information about their clients every month
- Answered multiple line phone system.
Work-Study Student
Community College of Aurora
Aurora
08.2004 - 02.2005
- Worked in Accounts Payable with the Accountants
- Helped them with Emergency Student loan Checks
- Paid Invoices on different accounts with varies companies.
Work-Study Student
Lowry Family Center
Aurora
08.2001 - 05.2003
- Assisted families in need of food
- Paid their light, heat bills and rental assistances
- Helped with clothing, shoes, and gifts for the Holiday.
Education
High School Diploma -
Aurora Central High School
Aurora, COCertificate/diploma - Dental Assisting
Concorde Career College - Aurora
Aurora, CO05.2009
Skills
- Commercial equipment operations
- Infection Control
- Dusting furniture
- Chemical Handling
- Hazardous chemical training
- Room preparation
- Supply Management
- Vacuuming and sweeping
- Waste Management
- Cleaning techniques
- Floor scrubber machines
- Cleaning and sanitizing
- Asbestos training
- Working with computers
Personal Information
Title: Customer Service Representative
Timeline
Environmental Services Housekeeper
The Medical Center of Aurora
03.2015 - Current
Customer Service Representative
Holden MSS
07.2007 - 02.2008
Office Assistant
BSI
03.2005 - 02.2006
Work-Study Student
Community College of Aurora
08.2004 - 02.2005
Work-Study Student
Lowry Family Center
08.2001 - 05.2003
High School Diploma -
Aurora Central High School
Certificate/diploma - Dental Assisting
Concorde Career College - Aurora