Tyra Robinson
Shelbyville,TN
Summary
Experienced professional with diverse skills in client service and legal studies. Managed employment gaps to prioritize care for special needs children while completing college certificate and degree. Demonstrated proficiency in customer service, legal research, and administrative tasks. Authorized to work in the US for any employer. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Successful Customer Service with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Assistant
Jackson Hewitt
03.2023 - Current
- Promoted the Jackson Hewitt brand through superior customer service
- Engaged potential clients to share information about services and promotions.
Fraud Account Supervisor
Sitel-Capital One
08.2015 - 11.2015
- Investigated complaints of unauthorized account usage
- Collaborated with clients and legal authorities to resolve disputes promptly.
Education
Associate's Degree - Legal Studies
Post University
06.2023
Certification - Paralegal Studies
Post University
10.2019
Skills
- Legal Research and Drafting
- Microsoft Outlook
- Communication Skills
- Time Management
- Office Operations (Front Desk, Clerical Duties)
- Cash Register Handling
- Proofreading
- English Proficiency
- Writing Skills
- Documentation and Record Keeping
- Data entry proficiency
- Client Needs Assessment
- Sales Support
Certification
Paralegal, 10/01/19, Present
Assessments
- Basic Computer Skills, Proficient, 10/01/22
- Customer Service, Proficient, 12/01/22
- Recruiting, Proficient, 08/01/21
- Customer Focus & Orientation, Proficient, 12/01/22
- Building Relationships for Childcare Providers, Proficient, 06/01/20
- Administrative Assistant/Receptionist, Proficient, 08/01/21
Timeline
Client Service Assistant
Jackson Hewitt
03.2023 - Current
Fraud Account Supervisor
Sitel-Capital One
08.2015 - 11.2015
Associate's Degree - Legal Studies
Post University
Certification - Paralegal Studies
Post University
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