TYRA ROYAL
Baltimore,MD
Summary
Attached please find for your review my resume in consideration for the phlebotomist position within your department. I am accustomed to working in deadline oriented high-pressured environments. I am very organized and efficient. My professionalism has been enhanced by daily contact with a diverse client base. One of my greatest strengths is the ability to develop and maintain cooperative working relationships with diverse individuals. I work well both independently and in a team environment. My strong work ethic and excellent communication skills are solid assets, which I can offer to your department.
Overview
2026
2026
years of professional experience
Work History
Billing Specialist
Hotel Casanova
2024 - Current
- Processed billing transactions with accuracy, ensuring timely invoicing and payment collection.
- Reviewed and reconciled client accounts, identifying discrepancies to enhance financial accuracy.
- Collaborated with cross-functional teams to resolve billing inquiries and customer issues efficiently.
- Implemented improvements in billing procedures, reducing processing time and increasing team productivity.
On-Call Phlebotomist( PRN) As Needed
Citrano Medical Laboratories Temp Agency
01.2019 - Current
- Data entry
- Maintain mileage records.
- Morning Draw at Nursing Home Facilities
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Scheduled appointments for patients via phone and in person.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Identified patients using proper procedures prior to specimen collection.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Used aseptic techniques to maintain specimen integrity.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
- Prepared and packaged specimens for courier transport.
Call Center Representative
Call for All
05.2020 - 02.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Took special orders in person and over telephone, generating additional revenue every month.
- Mentored junior team members and managed employee relationships.
- Prevented key account losses by researching discrepancies and correcting problems.
- Surpassed sales goals through implementation of successful marketing strategies.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Phlebotomy/Specimen Accessioner
Life Bridge heath
02.2018 - 09.2019
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Transported specimens following established protocol for temperature and light.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Verified collection orders and communicated discrepancies to nurses.
- Assessed plasma collection machines for proper functionality.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Phlebotomy Intern
Bio blood componets
08.2017 - 10.2017
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Identified patients using proper procedures prior to specimen collection.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Prepared and packaged specimens for courier transport.
Education
Medical Billing
MedCerts
Md Phlebotomy Certification -
The School Of Phlebotomy Vein Skills (NPCE)
Baltimore, MD07.2017
High School Diploma -
Holychild High School
06.2017
Skills
- Collecting Vital Signs
- First Aid and CPR Certified
- Ambulatory Care
- Excel
- EMR
- HIPPA & OSHA Compliance
- Medical Records
- Therapeutic Phlebotomy
- Data Entry
- Specimen Collection
- Data Analysis
- Blood Culturing
- Patient Relations
- Sample Processing
- Biohazard Policy Compliance
- Written and Verbal Communication
- Fluid and Tissue Disposal
- Blood Alcohol Testing
- Microsoft Office
- Team Player
- PPE Compliance
- Customer-Oriented
Additional Information
References Available Upon Request
Education and Training
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Timeline
Call Center Representative
Call for All
05.2020 - 02.2023
On-Call Phlebotomist( PRN) As Needed
Citrano Medical Laboratories Temp Agency
01.2019 - Current
Phlebotomy/Specimen Accessioner
Life Bridge heath
02.2018 - 09.2019
Phlebotomy Intern
Bio blood componets
08.2017 - 10.2017
Phlebotomy Certification -
The School Of Phlebotomy Vein Skills (NPCE)
High School Diploma -
Holychild High School
Billing Specialist
Hotel Casanova
2024 - Current
Medical Billing
MedCerts