Tyra Shields
The Bronx
Summary
Detail-oriented safety professional with a strong focus on emergency response and conflict resolution. Skilled in monitoring security systems and collaborating with staff to address safety concerns and enhance student well-being.
Overview
13
13
years of professional experience
Work History
School Safety Agent
NYPD School Safety
New York
10.2019 - Current
- Monitored school premises to ensure safety and security for students.
- Responded to emergencies by adhering to established protocols and procedures.
- Collaborated with staff to foster a safe and supportive learning environment. .
- Assisted in conflict resolution among students to maintain order.
- Reported suspicious activities or safety concerns to appropriate authorities.
- Responded to incidents involving physical confrontations or threats of violence.
- Utilized scanning and metal detection equipment to eliminate possession of weapons.
- Attended regular meetings with school administrators to discuss safety issues and potential solutions.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored security cameras to identify and respond to suspicious activity.
- Investigated reports of bullying, harassment, vandalism, theft, and other suspicious activities.
Security Officer
Allied Universal Security Services
The Bronx
10.2018 - 10.2019
- Monitored premises to ensure safety and security of all personnel.
- Responded promptly to alarms and incidents, coordinating emergency responses as needed.
- Maintained detailed reports of daily activities and incidents for management review.
- Operated surveillance equipment to monitor activities in high-risk areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Food Sales Associate
Auntie Anne's Pretzels
Queens
09.2017 - 10.2018
- Prepared fresh pretzels and maintained consistent quality standards.
- Assisted customers with product selection and provided detailed information.
- Managed cash register operations and processed customer transactions accurately.
- Engaged customers with friendly service to create a welcoming atmosphere.
Customer Service Representative
PLS Check Cashers
The Bronx
02.2016 - 08.2016
- Processed incoming checks for accurate data entry and verification.
- Reviewed check documentation for compliance with company policies.
- Scanned checks using automated scanning equipment to capture data accurately.
- Identified potential fraud attempts and reported suspicious activity immediately.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
barista
Starbucks
New York
06.2015 - 02.2016
- Provided excellent customer service, taking orders and addressing inquiries.
- Operated coffee equipment efficiently, ensuring optimal performance and safety.
- Handled cash transactions accurately while maintaining a balanced cash register.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
sales associate
Forever 21
Manhattan
09.2014 - 03.2015
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Secretary Intern
Sanitation Department
Manhattan
06.2013 - 08.2013
- Organized and maintained electronic and paper filing systems for efficient record-keeping.
- Handled incoming calls, directing inquiries to appropriate personnel within the department.
- Fulfilled general clerical duties such as photocopying and faxing documents.
Education
High School Diploma -
Thurgood Marshall Academy
New York, NY06-2013
Some College (No Degree) - Business Administration
Onondaga Community College
Syracuse, NYSkills
- Emergency response
- Security monitoring
- Conflict resolution
- Team collaboration
- Communication skills
- Law enforcement procedures
- First aid and CPR
- Metal detector experience
Timeline
School Safety Agent
NYPD School Safety
10.2019 - Current
Security Officer
Allied Universal Security Services
10.2018 - 10.2019
Food Sales Associate
Auntie Anne's Pretzels
09.2017 - 10.2018
Customer Service Representative
PLS Check Cashers
02.2016 - 08.2016
barista
Starbucks
06.2015 - 02.2016
sales associate
Forever 21
09.2014 - 03.2015
Secretary Intern
Sanitation Department
06.2013 - 08.2013
High School Diploma -
Thurgood Marshall Academy
Some College (No Degree) - Business Administration
Onondaga Community College