Summary
Overview
Work History
Education
Skills
Timeline
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Tyra Wilson

Ponte Vedra,FL

Summary

Dynamic and results-driven professional with extensive experience in customer service and leadership, notably at Scenthound Northern Atlanta. Proven ability to enhance client retention through exceptional communication and upselling skills. Adept at managing diverse teams and fostering positive relationships, ensuring a high-quality experience for both clients and pets.

Overview

4
4
years of professional experience

Work History

Dog Groomer

Clean Club Mobile Grooming
10.2023 - 10.2024
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
  • Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Salon Manager

Scenthound Northern Atlanta
06.2022 - 07.2023
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.

Sales Associate

Scenthound Northern Atlanta
06.2022 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Summer Farm Hand

Long Table Farm
09.2021 - 10.2021
  • Operated various farm machinery, allowing for faster completion of essential tasks.
  • Displayed strong work ethic by consistently arriving on time and completing assigned tasks promptly; leading to increased trust from supervisors.
  • Enhanced livestock health by regularly cleaning and sanitizing animal enclosures.
  • Collaborated with fellow farm hands to complete tasks efficiently and effectively.

Children's Entertainer

Kaleidoscope
06.2021 - 10.2021
  • Received coaching to refine skills and abilities.
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Remained in costume for extended periods for maximum performance effect.
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Reviewed specification data, production guides and product samples to determine correct machinery setup.

Home Health Aide

Family Services of Central Massachusetts
01.2021 - 06.2021
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Education

Associate of Arts -

Florida State College of Jacksonville
Jacksonville, FL
06-2025

Associate of Science - Military Studies

Marion Military Institute
Marion, Alabama
05-2020

Skills

  • Upselling merchandise and retail in a salon environment
  • Phone etiquette
  • Customer service and retention
  • Leadership experience
  • Teaching and mentoring in a salon environment
  • Caregiving in a private residence
  • Outdoor work and agricultural labor
  • Communication skills with a consistent client base
  • Overseeing children's parties with parent's in attendance

Timeline

Dog Groomer

Clean Club Mobile Grooming
10.2023 - 10.2024

Salon Manager

Scenthound Northern Atlanta
06.2022 - 07.2023

Sales Associate

Scenthound Northern Atlanta
06.2022 - 07.2023

Summer Farm Hand

Long Table Farm
09.2021 - 10.2021

Children's Entertainer

Kaleidoscope
06.2021 - 10.2021

Home Health Aide

Family Services of Central Massachusetts
01.2021 - 06.2021

Associate of Arts -

Florida State College of Jacksonville

Associate of Science - Military Studies

Marion Military Institute

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Tyra Wilson