Tyrah Hoskins
Nashville,TN
Summary
Technical Resource Planner at Philips Healthcare specializing in process improvement and resource management. Demonstrated success in data-driven planning and enhancing team collaboration, resulting in substantial productivity gains. Optimized installation processes and improved communication across cross-functional teams while mentoring teammates and new hires. Open to relocation for new opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Resource Planner
Philips Healthcare
Nashville, TN
10.2023 - Current
- Implemented and managed HPM customer service resource utilization (to include presale, installations, and SMAs).
- Collaborated cross-functionally with the Comm Ops, District Service Directors, Service teams, Vendor Management, and Clinical teams to ensure effective installation, including Test and Verification, and SMA resource planning and utilization.
- Coordinate with Project Managers, DSDs, Clinical Managers, SMA Delivery Managers, Technical Consultants, and Field Service Engineers in identifying workforce requirements.
- Supported leadership in daily management, and contributed toward ensuring that standard work is being followed and continually improved.
- Validate with team members (Comm Ops, Service, Clinical) to make sure all activities are scheduled based on dates agreed to by the team, and ensure everyone within the team is aware of the zone workload and schedule through effective communication.
- Optimized and identified resources within the supported zone as required and collaborated with other Technical Resource Planning Managers if resources were not available within the supported zone.
- Streamline and drive regional productivity and growth through effective manpower planning, utilization, and process creation and improvements.
- Verified that all scheduled and confirmed resources are appropriately trained and qualified.
- Continuing to enforce and develop auditing processes to ensure patient safety and quality.
IT Project Coordinator
PT Solutions Physical Therapy
06.2022 - 07.2023
- Led decommissioning projects for PT Solutions physical therapy clinic.
- Developed workflow SOW/SOPs for repurposing IT equipment using project management tools.
- Audited credit card reconciliations and processed vendor invoices within IT department.
- Facilitated Mergers & Acquisitions by transitioning IT processes to PT Solutions standards.
- Managed vendor relationships to align project plans and mitigate scope creep.
- Prepared presentations, reports, and workflows for senior leadership review.
- Supported Project Managers with daily operations for new clinic setups in IT.
- Demonstrated strong work ethic through additional responsibilities at PT Solutions.
Business Office Coordinator
Piedmont Orthopedics by OrthoAtlanta
Newnan, GA
05.2021 - 01.2022
- Coordinated with rehabilitation and clinical directors to optimize daily office procedures.
- Implemented new scheduling methods for surgical patients using Epic system, enhancing clinical workflow.
- Maintained composure during challenging customer interactions with patients.
- Completed insurance verifications for patients across multiple insurance providers, including Blue Cross and Aetna.
- Applied de-escalation techniques to resolve customer issues effectively.
- Assisted employees with troubleshooting daily system challenges.
- Provided support to customers utilizing Piedmont's MyChart assistant via phone and in person.
Education
Bachelor of Science - Human Performance - Exercise Science, Biology
Jacksonville State University
01.2019
Skills
- Process Improvement
- Data-driven planning
- Problem solving
- Communication skills
- Project management
- Team collaboration
- Team Leadership
- Data analysis
- Resource management
- Workforce planning
Certification
Python Project for Data Science Certification - 03/2022
Python for Data Science, AI & Development Certification - 03/2022
Data Science Methodology Certification - 01/2022
References
- Aimee Osborn, Service Program Manager - Internal Ops, Philips, 269.249.6291
- Monique Weeks, Vice President of Technology, PT Solutions Physical Therapy, 678.571.6164
- Ford Cooper, Clinical Director, Piedmont Orthopedics by OrthoAtlanta, 678.673-5104
Timeline
Technical Resource Planner
Philips Healthcare
10.2023 - Current
IT Project Coordinator
PT Solutions Physical Therapy
06.2022 - 07.2023
Business Office Coordinator
Piedmont Orthopedics by OrthoAtlanta
05.2021 - 01.2022
Bachelor of Science - Human Performance - Exercise Science, Biology
Jacksonville State University