Tyra L. Jones
Medical Coding And Billing
Peachtree Corners,GA
Summary
Motivated professional with developed telecommunication and coordinator skills. Over five years’ experience working competently in customer service where creative problem solving, and diligence improved overall operations. Proficient in Microsoft Office and flexible with new software. Business oriented too with a proactive mindset to solve challenges. Strengths include: Detail Oriented Efficiency Proactive Decision Making Organization Support Optimism Assessment/ Discernment Report Writing Customer Service
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Data Entry Clerk
UPC Insurance
Atlanta, GA
11.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Built and maintained tracking databases for variety of measuring aspects.
- Analyzed current data records to provide detailed reports.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Managed and organized documents for data entry tasks.
Customer service representative
Broadpath health LLC Remote
01.2021 - Current
Customer Service Associate
Bethlehem, GA
01.2018 - 01.2021
Guest Experience Specialist
Ingles Winder
, GA
01.2017 - 01.2018
Cashier
Murphys
Buford, GA
01.2016 - 01.2017
Picker Therapak
Buford, GA
01.2015 - 01.2016
Education
Medical Billing And Coding - coding
DeVry University
Naperville, IL 07.2022 - Current
Apalachee High School
Winder, GA 08.2012 - 05.2014
Skills
SKILLS SUMMARYINTERPERSONAL/COMMUNICATION SKILLSThoroughly document all guest communication in multiple systems allowing teammates to be fully aware of any interactionsAddress all inbound channels of guest feedback to resolve guest issues and ensure customer satisfactionConsistently correspond with supervisors and team regarding performance and meet weekly to discuss improvementsPromote account enrollment to all guests and provide awareness of program benefitsCultivate rapport between guestsSuggest means to publish promotions and eliminate advertisement discrepancyLEADERSHIP SKILLSConsistently trusted with confidential information for payment and registration purposesProcess payments using debit cards and checks, occasionally requiring ID verification, in person and over the phoneAccount for ethical standards and customer/company needs when delegating account accommodationsAccomplish tasks with minimal direction or supervision and exceed metric goalsAccept new ideas, solicit consensus, and encourage active participation from team membersOut of the box thinker that offers an unconventional approach to problem solvingORGANIZATION AND PLANNING SKILLSIdentify and assess needs, draft plans, prioritize steps, implement action, and evaluate outcomeWhen coordinating projects, assign tasks, use resources, troubleshoot problems, and follow up to completionEstablish clear goals and objectives while inspiring team spirit and achievementSet priorities and continuously monitor progress, adjusting when necessary to meet timely goalsEfficiently manage time as demonstrated by ability to coordinate college / work schedules
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Entry Clerk
UPC Insurance
11.2022 - Current
Medical Billing And Coding - coding
DeVry University
07.2022 - Current
Customer service representative
Broadpath health LLC Remote
01.2021 - Current
Customer Service Associate
01.2018 - 01.2021
Guest Experience Specialist
Ingles Winder
01.2017 - 01.2018
Cashier
Murphys
01.2016 - 01.2017
Picker Therapak
01.2015 - 01.2016
Apalachee High School
08.2012 - 05.2014