Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyraneisha Golfin

Miami,United States

Summary

Dynamic and dedicated healthcare professional with experience at Jackson Memorial Hospital, excelling in patient services and customer relations. Proven ability to resolve conflicts with empathy and maintain professionalism under pressure. Skilled in multitasking and problem-solving, with certifications in CPR and basic life support, enhancing patient satisfaction and loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Unit Patient Care Technician

Jackson Memorial Hospital
Miami, FL
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Nutrition Assistant

Jackson Memorial Hospital
Miami, FL
05.2022 - 04.2023
  • Increased patient satisfaction through attentive service and timely delivery of meals.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.
  • Assisted with preparation and serving of food in line with established nutrition guidelines.
  • Assisted patients clients with mean plan development, addressing individualized dietary requirements.

Customer Service Representative

Iqor
Miramar, FL
01.2020 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Miami Northwestern Senior High
Miami Fl
06.2016

Skills

  • Basic life support
  • CPR certification
  • Patient services
  • Customer service
  • Multitasking
  • Problem-solving abilities

Certification

  • Mental health

Timeline

Unit Patient Care Technician

Jackson Memorial Hospital
04.2023 - Current

Nutrition Assistant

Jackson Memorial Hospital
05.2022 - 04.2023

Customer Service Representative

Iqor
01.2020 - 05.2022

Miami Northwestern Senior High

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Tyraneisha Golfin