Tyraneka Payton

• Completed patient’s packets with all necessary forms and documents in preparation for admissions.

• Coordinated admissions activities to obtain all necessary patient information for billing or medical records.

• Discussed, arranged and received payment of bills with patient or representative for co-payments and private pay accounts.

• Evaluated documentations for completeness and accuracy, monitoring their compliance with requirements and establishing appointments with county welfare office.

• Maintained and updated patients accounts for medical and financial eligibility.

• Obtained all necessary billing, insurance and other demographic information from patient or representative.

• Maintained HIPAA compliance while managing confidential patient data, enhancing security measures for sensitive information.

• Maintained records of dispensed prescriptions and patient information in accordance with legal regulations.
• Accurately entered prescription orders into the computer system for processing.
• Provided administrative support to pharmacists by responding to phone calls, emails and other inquiries from patients regarding their medications.
• Provided excellent customer service by greeting customers, answering questions and addressing complaints.
• Processed insurance claims for reimbursement of medications purchased by customers.

• Maintained high standards of customer service during high-volume, fast-paced operations.
• Built positive relationships with customers by providing friendly and helpful service.
• Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
• Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register.