Tyrayanna Hales
New Orleans,LA
Summary
Dedicated retail professional with deep experience maximizing profitability, reaching sales goals, and ensuring customer satisfaction. Recognized for effectively upselling products and communicating with customers in a persuasive and articulate manner. Customer service skills Communications Customer acquisition Attention to detail Judgement and decision making Time management
Overview
10
10
years of professional experience
Work History
Restaurant Hostess
Four Seasons Hotel
New Orleans, LA
05.2022 - Current
- Send emails to guest regarding reservations.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Performed light administrative duties such as filing documents and taking messages.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Managed dining room layout to maximize efficiency of staff members.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Provided excellent customer service by anticipating customer needs.
- Notified server after seating parties in section to facilitate prompt service.
- Answered telephone to provide dining information and take reservations.
- Contributed to team efforts by accomplishing related tasks as needed.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Provided customers with accurate wait times and monitored waiting list.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phones promptly to record and confirm reservations.
- Assisted servers in seating guests by escorting them to their tables.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests upon arrival and provided them with menus.
Call Center Representative
Frontline Group
New Orleans, Louisiana
12.2020 - 05.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Assessed customer account information to determine current issues and potential solutions
- Consulted with customers to determine best methods to resolve service and billing issues
- Documented conversations with customers to track requests, problems and solutions
Clerk Assistant
United States Postal Service, USPS
New Orleans, United States
03.2020 - 11.2020
- Established and maintained variety of files and records, including both automated and manual files
- Performed clerical duties at city hall, including copying, scanning, faxing and data entry, scheduled appointments
- Prepared reports, correspondence, executive summaries, agenda and agenda packet materials and processed mail and routed correspondence to correct office or department
- Supported municipal operations by processing financial transactions, reconciling vendor invoices, delivering on-call clerical support to district offices and assisting with month-end accounting
Cashier/Server
Evan's Creole Candy Factory
New Orleans, LA
11.2018 - 07.2019
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
Sales Associate
Walmart Super center
New Orleans, Louisiana
05.2016 - 04.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Offered product and service consultations and employed upselling techniques
- Sold various products by explaining unique features and educating customers on proper application
Parking Attendant
Delta Personnel
New Orleans, LA
09.2015 - 03.2016
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
Education
High School Diploma -
A. Douglass Senior High School
New Orleans, LA05.2014
Biology
Dillard University
New Orleans, LASkills
- Performance monitoring
- Providing customer support
- Resolving issues
- Inventory control procedures
- Retail loss prevention
- Cash handling accuracy
- Learning techniques
- Flexible working hours
Timeline
Restaurant Hostess
Four Seasons Hotel
05.2022 - Current
Call Center Representative
Frontline Group
12.2020 - 05.2021
Clerk Assistant
United States Postal Service, USPS
03.2020 - 11.2020
Cashier/Server
Evan's Creole Candy Factory
11.2018 - 07.2019
Sales Associate
Walmart Super center
05.2016 - 04.2018
Parking Attendant
Delta Personnel
09.2015 - 03.2016
High School Diploma -
A. Douglass Senior High School
Biology
Dillard University