Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tyrease-Jamal Pika

Miramar

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Management

N.V. EBS
11.2022 - 05.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with IT management to develop and execute an efficient desktop support strategy, ensuring consistent service levels across the organization.

Associate in Science (A.S.)

01.2019 - 01.2021
  • Worked on projects at NATIN towards ICT

Intern

C.H.S. (computer Hardware Services
01.2019 - 05.2019
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.

Education

Associate of Science - Cybersecurity

Miami Dade College
Miami, FL
07-2026

Propaedeutic -

UNASAT (University of Applied Sciences and Technology)
01.2023

MBI in 2nd Grade, 4th Grade -

NATIN-MBO (ICT Course)
01.2021

LBO-C -

STS-2, Junior Electrical engineering
01.2017

Skills

  • Teamwork
  • Analytical ability
  • Adaptability
  • Perseverance
  • Integrity
  • Stress resistance
  • Customer focus
  • Problem analysis
  • Customer service

Certification

  • Cognitive Class: Data Science 101, 2018
  • NATIN-ICT: Employee Management ICT, 2019
  • Lenovo Learning: Understanding Electrostatic Discharge, 2019
  • Lenovo Learning: PC Repair Kit, 2019
  • Lenovo Learning: Batteries Best Practices, 2019
  • Lenovo Learning: Cable Management Best Practices, 2019
  • Lenovo Learning: LCD Panel Best Practices, 2019
  • Lenovo Learning: Processors & Heatsinks Best Practices, 2019
  • Cisco CCNAv7: Introduction to Networks, 2021

Languages

Dutch
English

Timeline

IT Management

N.V. EBS
11.2022 - 05.2023

Intern

C.H.S. (computer Hardware Services
01.2019 - 05.2019

Associate in Science (A.S.)

01.2019 - 01.2021

Propaedeutic -

UNASAT (University of Applied Sciences and Technology)

MBI in 2nd Grade, 4th Grade -

NATIN-MBO (ICT Course)

LBO-C -

STS-2, Junior Electrical engineering

Associate of Science - Cybersecurity

Miami Dade College

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