Tyree Dockery
Oak Ridge,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Cellular Sales, Outbound Sales Representative
Cellular Sales
Knoxville, TN
12.2019 - Current
- Knowing (Internal and External) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Conducted 300 outbound phone calls daily to reach potential clients and market Verizon products and services.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
Customer Support
Advanced Call Center Technologies
Johnson City, TN
08.2019 - 11.2019
- Working for Bank of America, received calls consistently, and ensured to produce 100% quality on each and every call by reading script.
- Answered every question possible, and finish every call leaving satisfied customer every time.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
ATT Sales Representative/Assistant Manager of Sales
JVC Joint Venture
Johnson City, TN
04.2018 - 05.2019
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Worked as team leader and supervisor of market in Bristol, VA., and managed and lead 7 sales representatives by holding each accountable for production and time schedule.
- Stayed true to being example to promote enthusiasm, motivation, productivity, and compliance with associates.
- Strengthened performance by applying excellent program and project leadership skills.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Inventory Manager
Kelly Services
Piney Flats, TN
11.2017 - 02.2018
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Created and updated 100+ regular inventory reports and records.
Machine Operator
StaffMasters
Durham, NC
06.2016 - 09.2017
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Complied with company and OSHA safety rules and regulations.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Met production targets and tight deadlines by collaborating closely with team members
Education
High School Diploma -
Person High School
Roxboro, NC06.2016
Skills
- Lead Sourcing
- Special Requests
- Visual Merchandising
- Effective Customer Service
- Needs Assessment
- Phone-Based Research
- Performance Goals
- Persuasion Strategies
- Phone Script
- Customer Interaction
- Business Growth
- Microsoft Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received a leadership award.
- Increased revenue for a sales company by 60%
Websites
Timeline
Cellular Sales, Outbound Sales Representative
Cellular Sales
12.2019 - Current
Customer Support
Advanced Call Center Technologies
08.2019 - 11.2019
ATT Sales Representative/Assistant Manager of Sales
JVC Joint Venture
04.2018 - 05.2019
Inventory Manager
Kelly Services
11.2017 - 02.2018
Machine Operator
StaffMasters
06.2016 - 09.2017
High School Diploma -
Person High School
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