Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Tyree Dockery

Experienced Tech Enthusiast - CompTIA A+ & Security+ Certified
Oak Ridge,TN

Summary

Results-driven IT professional with 2+ years of diverse experience. Holds CompTIA A+ and Security+ certifications, actively pursuing Network+. Demonstrated expertise in Active Directory management, firewall configuration, and system imaging. Adept at remote support using MECM, Citrix troubleshooting, and endpoint management using Intune and Azure. Contains a proven track record in hardware/software deployment.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Desktop Support Technician

UT Medical Center
3 2022 - Current
  • Streamlined IT support by managing administrator account and granting appropriate permissions to users and devices.
  • Utilized Microsoft Azure and Intune to set up, configure, install, and maintain over 250 new hardware and software systems, ensuring optimal performance and security.
  • Resolved over 200 incidents per month by providing in-person, phone, email, and chat support to clients.
  • Reduced operational costs by 15% by decommissioning and disposing of old equipment in compliance with environmental and security standards.
  • Implemented training material and documentation to assist associates on imagining desktops.
  • Troubleshoot end-user login scripts for correct mappings to printers and network drives.
  • Configure clients for Office E1, E3, or E5 Office 365 license and mobile and desktop use.
  • Troubleshooting issues, installing, and updating software, setup printers, laptops, desktops, PC, MACs.
  • Running IP config, Traceroute, and ping command to ensure computers are in correct domain and resolving.
  • Worked on Service Now Level 3 tickets related to software and hardware errors.
  • Using Right Click Tools to remotely control user machine and install software.
  • Deploying Cisco AnyConnect VPN for users to connect to company environment.
  • Using NETSCOUT tool to identify network port issues.
  • Utilizing KVM Console switch to preform swift imaging process.

Outbound Sales Representative

Cellular Sales
12.2019 - 02.2022
  • Anticipated and addressed customer needs for enhanced satisfaction and service.
  • Utilized computer databases for efficient documentation of phone conversations and customer data.
  • Executed 300 daily outbound calls to prospects to promote Verizon offerings.
  • Boosted revenue by upselling customers on accessories and promotions.
  • Negotiated favorable contract terms with prospective customers, securing long-term partnerships that contributed significantly to overall business growth.

Customer Support Specialist

Advanced Call Center Technologies, LLC
08.2019 - 11.2019
  • Consistently produced 100% quality on inbound calls by following scripted guidelines at Bank of America.
  • Ensured customer satisfaction by answering all questions and leaving every call with satisfied customer.
  • Built strong client relationships demonstrating empathy and exceeded service standard goals.
  • Achieved customer satisfaction through proactive strategies addressing needs and resolving concerns.

Salesperson/Team Leader

JVC
04.2018 - 05.2019
  • Met KPIs for company, regional team, and individual performance through teamwork and customer focus.
  • Led and supervised 7 sales representatives in Bristol, VA as team leader, ensuring accountability for production and schedules.
  • Served as example to promote enthusiasm, motivation, productivity, and compliance among associates.

Education

High School Diploma -

Person High School
Roxboro

Skills

Operating Systems: Linux, Windows Server, and macOS

Certification

CompTIA Security+

Software

Problem Solving

Communication

Teamwork

Adaptability

Timeline

CompTIA A+

11-2023

CompTIA Security+

10-2023

Outbound Sales Representative

Cellular Sales
12.2019 - 02.2022

Customer Support Specialist

Advanced Call Center Technologies, LLC
08.2019 - 11.2019

Salesperson/Team Leader

JVC
04.2018 - 05.2019

Desktop Support Technician

UT Medical Center
3 2022 - Current

High School Diploma -

Person High School

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Tyree DockeryExperienced Tech Enthusiast - CompTIA A+ & Security+ Certified