Summary

Overview

Work History

Education

Skills

Certification

Software

Timeline

Tyree Dockery

Experienced Tech Enthusiast - CompTIA A+ & Security+ Certified

Oak Ridge,TN

Summary

Results-driven IT professional with 2+ years of diverse experience. Holds CompTIA A+ and Security+ certifications, actively pursuing Network+. Demonstrated expertise in Active Directory management, firewall configuration, and system imaging. Adept at remote support using MECM, Citrix troubleshooting, and endpoint management using Intune and Azure. Contains a proven track record in hardware/software deployment.

Overview

years of professional experience

Certifications

Work History

Desktop Support Technician

UT Medical Center

Knoxville, TN

3 2022 - Current

Streamlined IT support by managing administrator account and granting appropriate permissions to users and devices.
Utilized Microsoft Azure and Intune to set up, configure, install, and maintain over 250 new hardware and software systems, ensuring optimal performance and security.
Resolved over 200 incidents per month by providing in-person, phone, email, and chat support to clients.
Reduced operational costs by 15% by decommissioning and disposing of old equipment in compliance with environmental and security standards.
Implemented training material and documentation to assist associates on imagining desktops.
Troubleshoot end-user login scripts for correct mappings to printers and network drives.
Configure clients for Office E1, E3, or E5 Office 365 license and mobile and desktop use.
Troubleshooting issues, installing, and updating software, setup printers, laptops, desktops, PC, MACs.
Running IP config, Traceroute, and ping command to ensure computers are in correct domain and resolving.
Worked on Service Now Level 3 tickets related to software and hardware errors.
Using Right Click Tools to remotely control user machine and install software.
Deploying Cisco AnyConnect VPN for users to connect to company environment.
Using NETSCOUT tool to identify network port issues.
Utilizing KVM Console switch to preform swift imaging process.

Outbound Sales Representative

Cellular Sales

Knoxville, TN

12.2019 - 02.2022

Anticipated and addressed customer needs for enhanced satisfaction and service.
Utilized computer databases for efficient documentation of phone conversations and customer data.
Executed 300 daily outbound calls to prospects to promote Verizon offerings.
Boosted revenue by upselling customers on accessories and promotions.
Negotiated favorable contract terms with prospective customers, securing long-term partnerships that contributed significantly to overall business growth.

Customer Support Specialist

Advanced Call Center Technologies, LLC

Johnson City, TN

08.2019 - 11.2019

Consistently produced 100% quality on inbound calls by following scripted guidelines at Bank of America.
Ensured customer satisfaction by answering all questions and leaving every call with satisfied customer.
Built strong client relationships demonstrating empathy and exceeded service standard goals.
Achieved customer satisfaction through proactive strategies addressing needs and resolving concerns.

Salesperson/Team Leader

JVC

Johnson City, TN

04.2018 - 05.2019

Met KPIs for company, regional team, and individual performance through teamwork and customer focus.
Led and supervised 7 sales representatives in Bristol, VA as team leader, ensuring accountability for production and schedules.
Served as example to promote enthusiasm, motivation, productivity, and compliance among associates.

Education

High School Diploma -

Person High School

Roxboro

Skills

Operating Systems: Linux, Windows Server, and macOS

Scripting & Automation: PowerShell scripting for task automation and system management, CMPivot

Security & Virtualization: Security protocols, Active Directory administration, Virus Scan, VMware, and Hyper-V

Networking: Ethernet cabling, RDP, AnyConnect VPN setup, firewall implementation, DNS and DHCP management

Cloud Services: Microsoft Azure cloud solutions and Microsoft Intune management

Certification

CompTIA Security+

Software

Problem Solving

Communication

Teamwork

Adaptability