Tyree White
Henderson,NV
Summary
A position where my distinguished customer service and problem resolution skills are capitalized upon to increase customer satisfaction, loyalty and ultimately departmental and company performance. To work with a team that value, appreciate and promote effective listening skills that demonstrate understanding and empathy. To be able to make an immediate contribution by creating a memorable, internal and external, customer experience while simultaneously learning and growing.
Overview
16
16
years of professional experience
Work History
Dispute Analyst
Barclays Bank
02.2023 - Current
- Demonstrating understanding, empathy and resolve in assisting clients with complaints, disputes and charge-backs
- Manage all aspects of billing dispute resolution for issues such as damaged product, missing/lost shipment, and many others
- Identify, communicate to the team, educate clients and ultimately manage to minimize risk factors that could lead to client disputes
Fraud Detection Analyst
Barclays Bank
06.2017 - 02.2023
- Demonstrated understanding, empathy and a resolve in assisting clients with identity theft issues
- Monitored, and analyzed bank accounts, financial transactions, accounting paperwork and other documents to identify potential fraud
- Identified, educated clients, and managed risk factors to prevent fraud and identity theft
- Successfully met and exceeded departmental objectives and metrics for the prevention of fraud and identity theft
Senior Pharmacy Claims Representative
C3 Connect Inc. (Contract Assignment: Humana Inc.)
04.2016 - 06.2017
- Researched, reviewed and resolved issues related to Medicaid claim adjudication
- Collaborated with both internal and external team members to ensure all claims were thorough, complete, and compliant
- Reconciled and/or provided input on potential resolution of non-compliant claims
Certified Nurse Assistant (CNA)
Central Medical Center
07.2013 - 04.2016
- Worked directly with patients to provide comfort, in-facility transportation, and provide support to the Registered Nurse
- Collaborated with internal and external team members, in addition to client's family, to ensure all were informed of medical plans and progress
- Documented and recorded patients' actions, through the completion of forms, reports, logs and records
Mental Health Technician
Brentwood Behavioral Healthcare
05.2009 - 06.2013
- Listened to patients' concerns, observed their behavior, and recorded their condition
- Reported changes in patients' health and/or behavior and reported observations to medical staff
- Lead patients in therapeutic and recreational activities
Education
Associates Degree - Business Administration
Rockwell International Tech
Norwalk, CA06.1989
Skills
- Superior listening and communication skills
- Experience in both frontline and highly confidential/sensitive environments
- Detail Oriented
- Creative
- Intuitive
- Multitasking
- Accountability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Conflict resolution skills
- Decision-making
- Situational awareness
- Relationship building
- Professional ethics
- Team building
- Task prioritization
- Stress tolerance
- Self motivation
- Team collaboration
- Critical thinking
- Excellent communication
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Time management
- Legal research
- Analytical thinking
- Goal setting
- Professionalism
- Superior listening and communication skills
- Document preparation
- Time management abilities
- Written communication
- Problem-solving aptitude
- Information collection
- Independent Decision-making
- Reading comprehension
- Analytical skills
- Complex problem resolution
- Mediation techniques
- Creative solution development
- Dispute management
- Communication proficiency
Timeline
Dispute Analyst
Barclays Bank
02.2023 - Current
Fraud Detection Analyst
Barclays Bank
06.2017 - 02.2023
Senior Pharmacy Claims Representative
C3 Connect Inc. (Contract Assignment: Humana Inc.)
04.2016 - 06.2017
Certified Nurse Assistant (CNA)
Central Medical Center
07.2013 - 04.2016
Mental Health Technician
Brentwood Behavioral Healthcare
05.2009 - 06.2013
Associates Degree - Business Administration
Rockwell International Tech
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