Tyreese Anderson II
Phoenix,AZ
Summary
Dynamic Sales Associate with proven expertise at Dunkin' Donuts, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and personalized service. Adept at upselling and fostering team collaboration, consistently contributing to a welcoming store environment and driving repeat business.
Overview
1
1
year of professional experience
Work History
Sales Associate
Dunkin' Donuts
Phoenix, AZ
07.2025 - Current
- Assisted customers with menu selections and provided recommendations to enhance their experience.
- Operated cash register efficiently, ensuring accurate processing of transactions.
- Maintained cleanliness and organization of work area to comply with health and safety standards.
- Prepared and served beverages and food items according to standardized recipes.
- Developed knowledge of product offerings, enhancing customer engagement and satisfaction.
- Handled customer inquiries and resolved issues promptly, maintaining positive relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Education
High School Diploma -
AAEC Paradise Valley
Phoenix, AZ05-2024
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- POS system operation
- Meeting deadlines
- Professional demeanor
- Upselling
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Payment processing
- Policy and procedure adherence
- Product recommendations
References available
Garrett Donald: shift manager, Dunkin donuts: 909-762-3906
Thomas Nesselrode General manager Dunkin donuts: 602-565-4732
Alexis Richmond dunkin donuts coworker: 480-207-0058
Timeline
Sales Associate
Dunkin' Donuts
07.2025 - Current
High School Diploma -
AAEC Paradise Valley