Tyrel Glenn
Valley,AL
Summary
Efficiency-driven professional with a proven track record in high-volume customer service and logistics coordination. Exceptional communicator skilled in resolving complex issues and streamlining workflows to enhance client satisfaction. Recognized for a proactive work ethic and a collaborative approach to achieving team goals.
Overview
3
3
years of professional experience
Work History
Relief Driver
Coca-Cola UNITED
Auburn, AL
11.2025 - Current
- Assisted customers with inquiries, providing accurate information on financial products and services.
- Maintained detailed records of customer interactions to support follow-up actions and improve service quality.
- Adapted quickly to new tools and software for efficient case resolution and documentation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Class A CDL Driver
Swift Transportation
Auburn, AL
07.2025 - 10.2025
- Operated Class A vehicles across long distances, ensuring timely deliveries and adherence to schedules.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and compliance with regulations.
- Managed freight loading and unloading processes, optimizing cargo space for efficient transport.
- Communicated effectively with dispatchers to coordinate routes and resolve logistical issues promptly.
- Maintained accurate driving logs, ensuring compliance with federal and state transportation regulations.
- Adhered to safety protocols, contributing to accident-free driving record throughout tenure.
- Enhanced customer satisfaction by providing timely and consistent communication regarding shipment status.
- Handled load documentation, obtained signatures, and provided copies to destination staff.
Customer Service Representative
EdFinancial
Knoxville, TN
10.2022 - 10.2024
- Assisted customers with inquiries, providing accurate information on financial products and services.
- Maintained detailed records of customer interactions to support follow-up actions and improve service quality.
- Adapted quickly to new tools and software for efficient case resolution and documentation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Parkland High School
Winston-Salem, NC06.2020
Skills
- High energy,
- Eager
- Strong work ethic
- Problem solver
- Punctual and reliable
- Friendly and outgoing
- Good with teamwork and collaborations
- Excellent Communicator
- Good at multitasking
- Good organizational skills
- Critical thinking
- Reliable
Timeline
Relief Driver
Coca-Cola UNITED
11.2025 - Current
Class A CDL Driver
Swift Transportation
07.2025 - 10.2025
Customer Service Representative
EdFinancial
10.2022 - 10.2024
High School Diploma -
Parkland High School