Tyrell Jackson
Customer Service Administrator
Lafayette,LA
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across my 3-year career at GolfBalls.com. In addition to my administrator role I am currently in the process of learning Data Analytics in hopes to better my career and skill set.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Customer Service Administrator
GolfBalls.com
08.2023 - Current
- Receiving, organizing, filtering, processing, and distributing in-bound and system generated contacts, orders, and cases.
- Supporting Customer Service Representatives in helping golfers get their orders places and on their way.
- Document customer interactions in CRM to help understand how we can better serve our customers.
- Using software such as Excel, Power BI, and 3CX to make daily and weekly reports for supervisors.
- Filing and analyzing courier claims through FedEx and USPS to help Golfballs.com understand how we can help customers when it delivering their packages.
Support team member
Golfballs.com
03.2021 - 08.2023
- Load golf balls and accessories into their assigned containers, so they can be easily unpacked for the unpacking stage
- Unpacking golf balls and accessories packages in order to transport them for their respective printing method
- Align golf balls and accessories for their desired printing method
- Some of these methods include using a UV LogoJet machine to get the desired print
- Packing golf balls and accessories
- Once they are completed from their respective printing method
- Pack and ship orders upon completion
- Ability to identify order or printing errors
- Once the error is identified follow the respective steps in order to fix order errors
- Mix and match ink colors to go along with the printing method
- In turn, this includes cleaning and stocking the ink machine
- Working safely with laser machines such as Trotec Laser
- These lasers are used to create stencils for the printing method and carve accessories.
Package Handler
FedEx Ground
10.2020 - 03.2021
- Loaded, unloaded, and sorted cargo as part of accurate and efficient shipments
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Lot Associate
The Home Depot
10.2019 - 08.2020
- Help customers load heavy purchases into their vehicles
- Help other related departments if they were in need
- Deliver carts from the parking lot into the store so they can be available for customers when they walk in
- Maintained the proper number of shopping carts at the entrance of the storefront
- Determined customer needs by asking relevant questions and listening actively to responses
- Kept facilities clean, neat, and organized at all times to give areas professional and fresh appeal
- Cleaned parking lot to provide a clean and orderly environment
- Greeted customers entering and exiting the store and assisted with carts.
Sales Associate
Inkia's Uniforms
05.2019 - 08.2019
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Educated customers on product and service offerings
- Help get measurements from customers to give to the seamstress
- Guide customers to their school-specific uniform and inform them of their school's specific uniform rules
- Recommended merchandise to customers based on needs and preferences
- Worked as a team member to provide the highest level of service to customers
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Food Runner
Drakes Catering
09.2017 - 01.2018
- Help prepare food ready before football games
- Help deliver food to its specific destination
- Deliver certain items such as ice and fruit to the bar
- Clean up the stadium suites upon the game's conclusion
- Inventoried food supplies to determine needs and replenish stations
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep the pantry well-supplied
- Cleaned tables and observed proper sanitizing techniques to prevent foodborne illnesses
- Pitched in to help by washing dishes, glasses, and cutlery when the kitchen staff became overwhelmed
- Kept the buffet restocked with the correct food items.
Education
Bachelor's degree - General Studies
University of Louisiana At Lafayette
Lafayette, LA 08.2020 - 05.2024
Bachelor's degree - Film/Cinema/Video Studies
University of New Orleans
08.2019 - 05.2020
Bachelor's degree - Psychology
Southeastern Louisiana University
08.2018 - 05.2019
Skills
CRM Software
Report Generation
Excel
Power BI
Social Media Marketing
Marketing
Data Analytics
Shipping
Certification
Social Media Marketing, Simternship TM- Complete
Timeline
Social Media Marketing, Simternship TM- Complete
05-2024
SEMrush, SEO Fundamentals- Complete
05-2024
HubSpot Academy, Email Marketing- Complete
05-2024
Google Analytics, Google- Complete
05-2024
Customer Service Administrator
GolfBalls.com
08.2023 - Current
Support team member
Golfballs.com
03.2021 - 08.2023
Package Handler
FedEx Ground
10.2020 - 03.2021
Bachelor's degree - General Studies
University of Louisiana At Lafayette
08.2020 - 05.2024
Lot Associate
The Home Depot
10.2019 - 08.2020
Bachelor's degree - Film/Cinema/Video Studies
University of New Orleans
08.2019 - 05.2020
Sales Associate
Inkia's Uniforms
05.2019 - 08.2019
Bachelor's degree - Psychology
Southeastern Louisiana University
08.2018 - 05.2019
Food Runner
Drakes Catering
09.2017 - 01.2018