Tyrell Lesperance
Wesley Chapel,FL
Summary
Dynamic operations professional with a proven track record at Home Depot, excelling in customer engagement and operational efficiency. Skilled in quality assurance and staff training, I successfully enhanced customer satisfaction ratings through innovative service initiatives. Adept at managing multiple priorities while fostering strong relationships, I drive results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Operations Assistant
Ns And Cs Investment
08.2024 - Current
- Planned routine operations and special projects under direction of operations manager.
- Assisted management in making important decisions by collecting, organizing, and modeling data.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Monitored inventory levels and ordered new supplies to prevent shortages.
Logistics Specialist Student/Customer Service Associate
Csn Power and Management Firm
08.2023 - Current
- Assisted in the development of policies and procedures for efficient logistics operations.
- Monitored regular maintenance and protection of project infrastructures and equipment.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Identified areas for improvement within the current supply chain process in order to increase efficiency.
Customer Service/Lot Associate
Home Depot
08.2022 - 12.2023
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
- Engaged with customers to build rapport and loyalty
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Increased sales by offering advice on purchases and promoting additional products
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with quick and professional handling of product returns
- Developed and actualized customer service initiatives to decrease wait times
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
Education
Hillsborough Community College
Tampa, FL07-2028
High School Diploma -
Homeschool
05-2023
Diploma -
Wiregrass ranch high school
Skills
- Professional Telephone
- Money Handling Abilities
- Quality assurance
- Order fulfillment
- Inbound and Outbound Calling
- POS Systems Experience
- Self-Direction
- Customer engagement
- Customer Relations
- Business Development
- Understanding
- Time Management
- Business Planning
- Staff Supervision
- Staff Development
- Staff Training
- Staff Management
- Cost Control
- Google Drive
- Customer Relationship Management
- Operational Efficiency and Safety
- Microsoft Office Expertise
- Managing Multiple Priorities
- Sales and Marketing
- Marketing Tactics
- Project Proposals
- Training and Development
- Sales Reporting
- Hiring and Training
Affiliations
fixing and working on cars
building new bookshelf and tv stands
studying new things
Timeline
Operations Assistant
Ns And Cs Investment
08.2024 - Current
Logistics Specialist Student/Customer Service Associate
Csn Power and Management Firm
08.2023 - Current
Customer Service/Lot Associate
Home Depot
08.2022 - 12.2023
Hillsborough Community College
High School Diploma -
Homeschool
Diploma -
Wiregrass ranch high school