Tyrell Singleton
Boston,MA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Cumberland Farms
Brighton , MA
05.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Monitored employee attendance records, timekeeping, and payroll information.
Assistant Manager
CVS Health
Medford, MA
10.2021 - 05.2023
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
General Manager
Wings Over Somerville
Somerville, MA
07.2016 - 07.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Security Supervisor
Allied Universal
Boston, MA
03.2015 - 08.2019
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
Senior Enrichment Specialist
Vine Street Community Center
Boston, MA
01.2014 - 01.2015
- Developed and implemented enrichment activities to promote creativity, critical thinking and problem solving skills.
- Organized field trips to museums and other cultural sites for students in order to provide them with a more comprehensive learning experience.
- Maintained records of all enrichment activities completed by students including attendance logs, evaluations, and feedback forms.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
Education
High School Diploma -
East Boston High School
Boston, MA06-2014
Skills
- Recruiting and interviewing
- Operations Management
- Budgeting and finance
- Orientation and training
- Cost Control
- Policy Enforcement
- Money Handling
- Compliance understanding
- Employee Scheduling
- Product and service knowledge
Timeline
Assistant Manager
Cumberland Farms
05.2023 - Current
Assistant Manager
CVS Health
10.2021 - 05.2023
General Manager
Wings Over Somerville
07.2016 - 07.2020
Security Supervisor
Allied Universal
03.2015 - 08.2019
Senior Enrichment Specialist
Vine Street Community Center
01.2014 - 01.2015
High School Diploma -
East Boston High School
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