TYRELL TONEY
BABYLON,NY
Summary
Accountable Residential Program Manager handling multiple tasks in fast-paced environments while remaining calm and composed. Smart individual knowledgeable in regulations and rules that promote quality home environments. Committed to every resident's well-being through assurance nutritious meals, self-development initiatives and appropriate recreational activities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Assistant Residential Program Manager
Head Injury Association
HAUPPAUGE, NY
11.2021 - Current
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Assistant Residential Program Manager
ACLD
Dix Hills, NY
05.2021 - 12.2021
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Customer Service Representative
CardWorks Servicing
Westbury, NY
05.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Operations Director
Family Residences And Essential Enterprises
BETHPAGE, NY
01.2019 - 07.2021
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Coached and mentored employees and offered constructive feedback for performance improvement.
- Directed staff and managed annual capital budget.
- Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
Medical Coordinator
SCO Family Services
Massapequa, NY
01.2020 - 03.2021
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
- Scheduled referral appointments to other providers for patients needing specialized treatment.
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Communicated with insurance companies and negotiated to secure payment for medical treatment.
- Maintained detailed records of medical supplies and ordered supplies.
Education
High School Diploma -
Farmingdale Senior High School
Farmingdale, NY06.2011
Skills
- Staff Meeting Coordination
- Employee Recognition
- Inventory and Supply Management
- Discipline Administration
- New Staff Orientation
- Staff Communication
- Behavioral Intervention Plans (BIP)
Timeline
Assistant Residential Program Manager
Head Injury Association
11.2021 - Current
Assistant Residential Program Manager
ACLD
05.2021 - 12.2021
Customer Service Representative
CardWorks Servicing
05.2021 - 11.2021
Medical Coordinator
SCO Family Services
01.2020 - 03.2021
Operations Director
Family Residences And Essential Enterprises
01.2019 - 07.2021
High School Diploma -
Farmingdale Senior High School
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