TyRell Vaughan
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
11
11
years of professional experience
Work History
Operations Specialist
Wells Fargo
05.2022 - Current
- Research and resolve complex operational tasks from receipt of work to resolution
- Assists management with special projects and testing
- Validates documentation and files associated with processing, reviewing or distributing materials
- Performs second level quality assurance for department.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Executive Office Case Specialist
Wells Fargo
01.2020 - 05.2022
- Managed Wells Fargo's highest level of escalations received through correspondence via, telephone calls, line of business, social media, and various other agencies
- Manages a monthly pipeline of 100 or more escalated cases from fraud, deposit, credit, business, and lending products and resolves through phone, email or written resolution
- Provide and issued compensation to customers based on severity of escalation
- Performed extensive research into complex cases that may involve multiple business units; escalations to leadership and above, often involving bank errors, charge back disputes, legal/litigation review/ and fraud scenarios
- Recognized as a Top case closer in the Roanoke executive office department
- Knowledge of various regulatory requirements such as (FCRA, Fair Lending, VISA, Reg-Z, etc) to resolve cases
- Developed and coached team members based on quality assurance results.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
Personal Banker
Wells Fargo
01.2019 - 01.2020
- Determine customers' financial service needs and prepared proposals to sell services that address these needs
- Process and open products such as consumer and business accounts, consumer and business credit products and retirement accounts
- Consistently exceeded sales and customer service goals to meet branch metrics.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
Bank Teller
Wells Fargo
05.2016 - 01.2019
- Earned company award for Exceptional Customer Service in May 2017
- Suggest bank products and solutions to clients and informed them of new bank products
- Made customer deposits and withdrawals as requested and retrieved account information.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Assistant Manager
Footaction/Footlocker
05.2013 - 07.2015
- Recognized as a top seller in the district for 2014
- Successfully helped increase store customer service rating from 70% to 91% in one month
- Assisted Store manager in evaluating employee performance and cultivating improvement initiatives
- Managed 10+ employees in Roanoke location
- Implemented training processes for newly hired employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
Bachelor of Science - Business Administration
Liberty University
05.2018
Skills
- Ability to effectively work independent or in a team environment
- Skilled in preparing and presenting data analysis
- Strong attention to detail and accuracy
- Exceptional time management experience in a fast-paced high-pressure environment
- Exceptional problem solving/analytical skills
- Partners, communicates, and consults with all levels of leadership and team members
- Intermediate Microsoft Office Skills
- Project Management
Timeline
Operations Specialist
Wells Fargo
05.2022 - Current
Executive Office Case Specialist
Wells Fargo
01.2020 - 05.2022
Personal Banker
Wells Fargo
01.2019 - 01.2020
Bank Teller
Wells Fargo
05.2016 - 01.2019
Assistant Manager
Footaction/Footlocker
05.2013 - 07.2015
Bachelor of Science - Business Administration
Liberty University