Tyrella Dickerson
New York,NY
Summary
To obtain an entry-level customer service position where I can apply my education while gaining additional skills. Team orientated with proven leadership and motivational skills successful in helping group members achieve business goals Respectful and clear communication focused on enchanting teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
Overview
10
10
years of professional experience
Work History
Personal Care Assistant
Signature Care
Brooklyn, NY
10.2020 - 07.2024
- Helping the consumer with Daily activities and personal care needs to improve quality of independence
- Offering Companionship to the client keeping them mentally engaged and preventing depression or isolation
- Running errands for the clients such as going to the supermarket, picking up medication or laundry
- Provide emotional support to client about their needs and symptoms.
Medical receptionist
Rosh maternal fetal medicine
New York, NY
09.2021 - 07.2022
- Greeting visitors supplying them with refreshments making them feel comfortable
- Maintain calendar for appointments, sorting mail, making copies, and planning travel arrangements
- Answering, screening and forwarding phone calls taking messages and ensuring they are delivered to the right person
- Handling printing and faxing of documents
- Assisting colleagues with administrative tasks
- Coordinate office activities such as team building.
Group Leader
El Puente Independence
New York, NY
09.2019 - 06.2020
- Aiding children with homework and other school related activities
- Provide on-going observation, coaching and feedback to children
- Serving as a role model to youth conducting in a professional manner
- Provide assistance in planning and implementing events and field trips
- Engage youth in activities that suit their interests and help them express themselves.
Residential Aide
CORE
Brooklyn, NY
03.2019 - 06.2019
- Improved residents quality proved residents' quality of life by providing compassionate care and assistance with daily activities
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents
- Promoted resident independence by offering guidance and support in performing various tasks such as personal hygiene, dressing, and mobility.
Residential Aide
Children's community services
Queens, NY
12.2018 - 03.2019
- Participate in staff meetings
- Assists in day to day operations of a shelter for homeless families
- Process new client intake information
- Maintain the daily census records and provides DHS with Daily census figures
- In charge of incident reports documenting and maintaining shift summaries and log book.
Sales Associate
Macy's
New York, NY
10.2015 - 03.2016
- Provide product and brand knowledge to customers
- Fulfill online orders for shipment and prepare for pickup
- Ensure that all customers receive a high level of customer service
- Replenish merchandise on the selling floor, creating an easy shopping experience
- Maintain Macy's high standards of presentation on the selling floor and stockroom
- Process Cash/Credit payments using POS systems and provide exact change when necessary.
Food Runner
Aramark at City Field
Queens, NY
04.2015 - 03.2016
- Courteously greets and assists all guests
- Preparation of food items and beverages
- Handle all Guest concerns with a sense of urgency
- Ensure the restaurant meets safety and sanitation standards
- Process Cash/Credit payments using POS systems and provide exact change.
Group Leader
Roosevelt Island Beacon
New York, NY
09.2014 - 09.2015
- Aiding children with homework and other school related activities
- Provide on-going observation, coaching and feedback to children
- Serving as a role model to youth conducting in a professional manner
- Provide assistance in planning and implementing events and field trips
- Engage youth in activities that suit their interests and help them express themselves.
Education
High School Diploma -
Urban Assembly School of Business for Young Women
Manhattan, NY06.2013
Skills
- Leadership
- Microsoft Office
- Customer Service
- Child Development
- Relationship Building
- Enrichment Program planning
- Creative thinking
- Goal setting
- Time management
Timeline
Medical receptionist
Rosh maternal fetal medicine
09.2021 - 07.2022
Personal Care Assistant
Signature Care
10.2020 - 07.2024
Group Leader
El Puente Independence
09.2019 - 06.2020
Residential Aide
CORE
03.2019 - 06.2019
Residential Aide
Children's community services
12.2018 - 03.2019
Sales Associate
Macy's
10.2015 - 03.2016
Food Runner
Aramark at City Field
04.2015 - 03.2016
Group Leader
Roosevelt Island Beacon
09.2014 - 09.2015
High School Diploma -
Urban Assembly School of Business for Young Women