I currently reside in Boston, MA and looking to start my career in Fresno, CA. Earned my AA degree in Computer Information Systems on 12/2022. I have experience in IT/Network support from an internship I am currently doing and communication skills that I developed over the years from working the front desk at Planet Fitness. I am relocating to Fresno, CA in September.
Overview
6
6
years of professional experience
Work History
Network Support Intern
Boston Public Health Commission
11.2022 - Current
Configured Cisco phones and user profiles within CUCM and CUC in optimal configurations to allow users to make internal/external calls and access voicemails.
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes by increasing the speed in which tickets were being resolved.
Diagnosed network problems involving combination of hardware, software, power and communications issues by troubleshooting patch panels, cabling and power injectors that are connected to switches within server rooms.
Supported users both local and by phone with problem resolution and education.
Summarized incident resolution for future reference.
Front Desk
Planet Fitness
08.2017 - 01.2020
Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process
Collected room deposits, fees, and payments
Confirmed appointments, communicated with clients, and updated client records
Sorted and delivered mail and packages upon arrival to correct staff members and departments.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Emergency Medical Technician (BLS) at Boston Public Health Commission- Boston EMSEmergency Medical Technician (BLS) at Boston Public Health Commission- Boston EMS
Director of Program Planning and Evaluation at Boston Public Health CommissionDirector of Program Planning and Evaluation at Boston Public Health Commission