Tyreq Pina-Wilson
Mattapan,MA
Summary
I currently reside in Boston, MA and looking to start my career in Fresno, CA. Earned my AA degree in Computer Information Systems on 12/2022. I have experience in IT/Network support from an internship I am currently doing and communication skills that I developed over the years from working the front desk at Planet Fitness. I am relocating to Fresno, CA in September.
Overview
6
6
years of professional experience
Work History
Network Support Intern
Boston Public Health Commission
11.2022 - Current
- Configured Cisco phones and user profiles within CUCM and CUC in optimal configurations to allow users to make internal/external calls and access voicemails.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes by increasing the speed in which tickets were being resolved.
- Diagnosed network problems involving combination of hardware, software, power and communications issues by troubleshooting patch panels, cabling and power injectors that are connected to switches within server rooms.
- Supported users both local and by phone with problem resolution and education.
- Summarized incident resolution for future reference.
Front Desk
Planet Fitness
08.2017 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process
- Collected room deposits, fees, and payments
- Confirmed appointments, communicated with clients, and updated client records
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Associate of Arts - Computer Information Systems
Bunker Hill Community College
Boston, MA12.2022
High school diploma - undefined
Codman Academy Charter School
Boston, MA06.2017
Skills
- Excel
- Detail Oriented
- Cisco Installations
- Troubleshooting
- Data Connectivity
- Project Collaboration
- Installing Software and Network Cabling
Timeline
Network Support Intern
Boston Public Health Commission
11.2022 - Current
Front Desk
Planet Fitness
08.2017 - 01.2020
Associate of Arts - Computer Information Systems
Bunker Hill Community College
High school diploma - undefined
Codman Academy Charter School
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