Tyreq Upshaw
Mildenhall,ENG
Summary
Driven Sports Management professional with a strong foundation in event coordination, community engagement, and leadership. Possess a proven ability to develop and implement strategic initiatives that enhance fan experiences and promote brand visibility within the sports industry. Diverse background in operations, marketing, and team management to contribute to and grow within the University of Florida’s Sports Management Graduate Program. Dedicated to gaining advanced knowledge and skills that will enable a successful career in sports management and administration.
Overview
5
5
years of professional experience
Work History
Administration/Postal Service Clerk
USAF
08.2023 - Current
- Supported operational excellence of "2023 Air Force Post Office of the year" by adhering to logistics and customer service functions.
- Enhance service efficiency through strategic planning, attention to detail, and teamwork in high-demand military environment.
- Ensured transparency and fairness in voting processes being impartial election observer.
- Maintained strict adherence to procedures by safeguarding integrity of the electoral process.
Teen Program Director
Boys & Girls Club of Central Florida
10.2022 - 08.2023
- Spearheaded design and execution of innovative programs for youth ages 12-18, enhancing their development and engagement
- Dynamically lead team of staff members, providing strategic guidance to elevate program delivery and outcomes
- Optimize community impact by driving recruitment initiatives and organizing high-energy events that resonate with teens and registration
Community Engagement Representative
Orlando Magic
09.2022 - 07.2023
- Amplified Orlando Magic branding through dynamic community engagement and targeted outreach campaigns
- Elevate brand presence at local events by fostering creative and interactive experiences that boost audience participation
- Consistently exceed marketing goals by utilizing adaptive strategies and innovative promotional techniques
Game Day Guest Service Representative
Jacksonville Jaguars
06.2022 - 01.2023
- Delivered exceptional customer service on game days, resolving guest issues swiftly to ensure seamless fan experience
- Collaborated with operations teams to manage crowd control, streamline ticketing processes, and maintained welcoming stadium environment
- Played key role in boosting game-day satisfaction by providing personalized assistance to thousands of fans.
Sports Coordinator
i9 Sports
08.2021 - 05.2022
- Directed all game-day logistics, ensuring that events ran smoothly and efficiently from start to finish
- Supervised and trained coaches and referees, instilling best practices and fostering continuous culture improvement
- Enhanced participant experience through clear communication, organized scheduling, and prompt issue resolution
Athletic Facilities Staff Member
Western Michigan University
08.2019 - 07.2021
- Coordinated setup and teardown of DI sporting events, contributing to seamless game-day operations
- Took on diverse roles such as scoreboard operator, court sweeper, and game-day logistics, ensuring top-tier experience for athletes and fans.
Education
Bachelor of Science - Recreation: Sports Managment
Western Michigan University
Kalamazoo, MI05.2021
Skills
- Event Planning & Coordination: Experienced in organizing and executing sports events, game-day operations, and community programs
- Marketing & Brand Promotion: Skilled in creating engaging content and implementing strategies to enhance brand presence
- Leadership & Team Development: Proven ability to lead and mentor teams, fostering collaboration and driving successful outcomes
- Customer Experience Optimization: Dedicated to providing exceptional service and ensuring positive fan experiences
- Operations & Logistics Management: Strong track record in managing logistics, streamlining processes, and improving efficiency
- Customer complaint handling
- Tracking protocols
- Federal guideline proficiency
Achievements
- Tripled follower engagement during a National Intramural Recreation Sports Association event through innovative marketing strategies at Western Michigan University.
- Recognized for outstanding contributions to community engagement with the Orlando Magic and strategic game-day operations with the Jacksonville Jaguars.
- Led impactful youth programs at the Boys & Girls Club, directly influencing teen development through mentorship and leadership.
References
- Mike Berdowski, Coordinator, Member Services Operations, Western Michigan University, 269-387-3115, micheal.t.berdowski@wmich.edu
- Matt Kulik, Assistant Athletic Director, Facilities Operations, Western Michigan University, 269-387-3346, matthew.kulik@wmich.edu
- Anna Dieuveuil, Service Director, Boys & Girls Club of Cental Florida, 786-251-5016
Timeline
Administration/Postal Service Clerk
USAF
08.2023 - Current
Teen Program Director
Boys & Girls Club of Central Florida
10.2022 - 08.2023
Community Engagement Representative
Orlando Magic
09.2022 - 07.2023
Game Day Guest Service Representative
Jacksonville Jaguars
06.2022 - 01.2023
Sports Coordinator
i9 Sports
08.2021 - 05.2022
Athletic Facilities Staff Member
Western Michigan University
08.2019 - 07.2021
Bachelor of Science - Recreation: Sports Managment
Western Michigan University
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