TYRESE AGBI

Katy

Summary

Dedicated and results-driven professional with experience in customer service, sales, operations, and digital marketing. A dual citizen of Canada and the United States, I recently relocated to Houston and am available to start work immediately. I am seeking an entry-level opportunity in property management where I can build a long-term career, develop industry knowledge, and contribute to a growing team.

Known for delivering exceptional customer service through active listening, effective problem-solving, and clear communication, I thrive in fast-paced environments while maintaining a strong focus on quality, efficiency, and customer satisfaction. Experienced in managing high-volume inquiries, resolving complex issues, analyzing customer trends, and identifying opportunities for process improvement. Highly adaptable, dependable, and eager to learn new systems and technologies, I bring a strong work ethic, a positive attitude, and a commitment to continuous growth and professional development.

Overview

years of professional experience

Certification

Work History

Business Operations & Marketing Lead

VLNS CLOTHING BRAND

12.2023 - Current

Manage business operations including inventory control, vendor communication, budgeting, and logistics.
Plan and execute digital marketing campaigns across TikTok and Instagram to drive engagement and sales.
Analyze customer behavior, campaign metrics, and conversion data to improve ROI.
Coordinate pop-up events, influence partnerships, and seasonal product releases.
Deliver strong customer service and ensure timely resolution of inquiries.

Performance-Based Customer Service

Pitch Perfect Solutions

Florida, U.S.

11.2024 - 06.2026

Provided customer service and lead qualification for Marketplace Health & Medicaid programs.
Verified, processed, and transferred qualified leads to licensed agents under strict compliance guidelines.
Analyzed call metrics and performance trends to support outreach and improve results.
Consistently exceeded weekly KPIs in a fast-paced, metric-driven environment.
Conduct direct sales and donor acquisition campaigns on behalf of our client, local organizations, charities, humanitarian industries, hospitals.
Engage with potential customers and present services clearly and persuasively
Split shift: half of the day in-office (meetings, training, preparation), half in the field (face-to-face sales, marketing activities, community/residential campaigns, booths, malls, events, etc.)
Memorize and deliver sales presentations effectively
Handle objections with professionalism and resilience
Meet individual and team sales goals
Provide excellent customer service and maintain relationships
Participate in training and ongoing coaching sessions

Sales Representative (Google Business Optimization)

The Directory Guys

02.2022 - 11.2024

Improved local business visibility through Google Maps optimization strategies.
Conducted 50–100 cold calls per day and consistently exceeded monthly sales quotas.
Delivered digital marketing consultations during in-person and tele sales meetings.
Strengthened CRM management, negotiation skills, and high-volume client engagement experience
Build relationships with customers, influence direction and serve as a business partner/trusted advisor.
Lead account strategy in generating and developing business growth opportunities, working collaboratively with Customer Engineers, Google Partners and across Google Cloud, to optimize business results and open opportunities with existing and prospective customers to deliver monthly, quarterly and annual business goals.
Understand the business priorities, technology footprint, growth plans and technology strategy of assigned accounts and build a multiyear goal for the accounts.
Generate, own and manage multiple opportunities through the entire business cycle simultaneously, work with cross-functional teams and serve as the primary customer contact for all business/adoption-related activities, including the development of strategic agreements.
Build a comprehensive engagement strategy to delight the customers and build a strong and preferred cloud provider mindshare with the customer.

Education

Diploma - Business

SHERIDAN COLLEGE

Canada

08.2024

Diploma - Computer Engineering

MOHAWK COLLEGE

06.2022

Skills

Technical Skills:
POS Systems
Microsoft Office (Word, Excel, Power Point)
Business & Analytical Skills:
Understanding how the organization operates
Awareness of business goals, KPI’s and financial impacts
Ability to align work with strategic objectives
Asking targeted questions to understand business needs
Engaging stakeholders to validate assumptions
Identify inefficiencies or gap in workflow
Delivering clear, structured presentations

Recognizing when to escalate issues
Marketing & Technology:
Digital/ Social Media Analytics– Social media strategy and content creations, Website optimization and analytics, creating engaging digital contents
Campaign Management – identifying customer needs and maintaining brand consistency Planning, executing and measuring marketing campaigns and budget tracking Management
Google Ads/ Workspace Writing compelling ad copy, creating responsive research and display ads and audience targeting
Problem Solving Skills:
Clear, concise verbal and written communication
Ability to explain complex information in simple terms
Providing accurate and timely solutions
Knowing when to escalate
Adjusting approach based on customer mood or concern