Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Tyrese Hudson

Rockwall,TX

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Overview

4
4
years of professional experience

Work History

Contract Specialist

Hyundai
12.2023 - 08.2024
  • Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
  • Reviewed subcontractor agreements to ensure compliance with all relevant regulations, minimizing risk exposure.
  • Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
  • Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
  • Conducted quality reviews and monitored contract performance.

Independent Insurance Adjuster

Qa Claims
05.2022 - 09.2023
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Answered customer questions regarding deductibles.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Negotiated Money settlement agreements to resolve disputes.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

Call Center Agent

TaTa Consultancy Services
01.2021 - 04.2022
  • Approved and terminated customer contracts upon request.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Maintained and managed customer files and databases.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Processed debit and credit card and electronic check payments.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained user account data by initiating account access and establishing in database.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Education

High School Diploma -

North Garland High School
Garland, TX
06.2018

Skills

  • Critical Thinking
  • Reading Comprehension
  • Medical Terminology
  • Risk Management
  • Data Analysis
  • Claims File Management Processes
  • Database Management
  • Active Listening
  • Microsoft Word
  • Advanced Computer Skills
  • Texas All Lines Claims Adjuster License
  • Strong Communication and Interpersonal Skills
  • Insurance Policy Coverage Knowledge
  • Quality Assurance
  • Research and analysis

Additional Information

I worked in customer service for 5 years, and i enjoy helping people. I'm very outgoing & helpful when need be! im a very quick learner and look forward to learning new skills. I also have my insurance license and have been experienced for little over a year and really good at my job.

Timeline

Contract Specialist

Hyundai
12.2023 - 08.2024

Independent Insurance Adjuster

Qa Claims
05.2022 - 09.2023

Call Center Agent

TaTa Consultancy Services
01.2021 - 04.2022

High School Diploma -

North Garland High School

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Tyrese Hudson