TYRESE JEFFERSON
Kingstree,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Ammunition Specialist
Marine Corp
05.2023 - 07.2024
- Reduced ammunition handling accidents through the implementation of comprehensive safety procedures and guidelines.
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Trained junior Ammunition Specialists in proper handling techniques and safety protocols, promoting a strong culture of accountability and responsibility throughout the organization.
Customer service Representative
Sykes Enterprise
09.2019 - 04.2023
- Assisted customers with answering inquiries (Products and Services
- Verified account information and personal data to maintain confidentiality and security
- De-escalated calls with disgruntled callers
- Assisted with over the phone payments
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Cornerstone Christian Academy
Skills
- Time Management
- Adaptability
- Training Development
- Decision Making
- Customer Service
- Active Listening
- Critical Thinking
- Computer Proficiency
- Call center experience
Timeline
Ammunition Specialist
Marine Corp
05.2023 - 07.2024
Customer service Representative
Sykes Enterprise
09.2019 - 04.2023
Cornerstone Christian Academy
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