Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

Tyrese Jones

Bolingbrook,IL

Summary

My name is Tyrese Jones, and I am a motivated professional from Chicago, Illinois. Raised by two hardworking and dedicated parents, I developed a strong work ethic at an early age. My professional journey began in high school when I worked as a freelance graphic designer. This experience allowed me to collaborate with a diverse range of individuals, including children, adults, and seniors. In college, I transitioned into a motivated and hardworking logistics professional with several years of experience as a forklift operator, team lead, and trainer. Qualified to operate multiple classes of forklifts and experienced with a variety of heavy machinery. Known for strong leadership, problem-solving, integrity, and the ability to build positive working relationships. Eager to bring my experience, work ethic, and hands-on knowledge to a company where I can take on greater responsibility, contribute to daily operations, and grow into a higher-level leadership role.

Overview

years of professional experience

Work History

Lead CSR / Team Trainer

Vertical Cold Storage

12.2024 - Current

Led team to enhance customer satisfaction through effective problem resolution strategies.
Developed and implemented process improvements that reduced response times for customer inquiries.
Oversaw daily operations, ensuring compliance with company policies and quality standards in service delivery.
Collaborated with cross-functional teams to streamline communication channels between departments and customers.
Evaluated employee performance regularly, providing constructive feedback aimed at facilitating professional growth opportunities within the organization.
Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
Trained and mentored new customer service representatives, fostering a collaborative work environment.
Followed up with customers about resolved issues to maintain high standards of customer service.

Cold Storage Forklift Operator

Lineage Logistics LLC

07.2022 - 04.2024

Assisted in unloading containers of frozen food items into the cold storage warehouse.
Provided assistance with training new employees on how to properly operate a forklift in a cold storage environment.
Accurately filled out paperwork related to shipment activities including bills of lading, invoices, delivery manifests.
Utilized RF scanner to accurately scan barcodes and enter data into computer system for tracking purposes.
Loaded and unloaded trucks with product from cold storage area.
Relocated goods from dock area to appropriate storage locations.

Order Picker/Forklift Operator

IKEA

06.2021 - 02.2022

Recorded accurate data on daily picking reports, including number of items picked, location in warehouse and any discrepancies found during inspection process.
Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
Maintained flexibility to rotate through different picking zones as required by management.
Selected products and items from shelves and pallets for customer orders.
Utilized RF scanner to accurately locate and pick various products from warehouse shelves.

Freight Team Associate

Home Depot

07.2019 - 11.2020

Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
Received and stocked merchandise in a timely manner.
Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
Organized shelves, racks and bins to ensure product availability.